Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.
Job Summary & Responsibilities
Cenveo is a premier North American envelope manufacturer with a legacy spanning over 100 years and an annual output exceeding 30 billion units.
We are seeking an experienced Technical Support Manager to oversee IT support operations across multiple manufacturing sites.
Cenveo offers competitive pay and a comprehensive benefits package.
Job Summary
The IT Manager, Technical Support oversees all technology operations and end‑user support for a multi‑site envelope manufacturing organization. This role ensures reliable system performance, timely issue resolution, and consistent technology standards across all facilities. The IT Manager leads the technical support team, manages infrastructure and hardware needs, and partners with operations leadership to maintain a secure, efficient, and compliant technology environment.
Key Responsibilities (Essential Functions)
These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.
- Lead technical support operations across multiple manufacturing sites, ensuring timely resolution of hardware and software issues
- Manage IT infrastructure including workstations, printers, handheld devices, and some plant‑floor devices
- Executing onboarding and offboarding activities for employees; facilitate returns of any technology equipment
- Support end users at all levels, including plant staff, supervisors, and corporate personnel
- Provide guidance and direction to L1/L2 Tech support personnel; monitoring ticketing queues and assigning tickets to IT staff
- Support level 3 issues and provide onsite support as needed for the Stamford office
- Coordinate with vendors for hardware procurement, software licensing, and service contracts
- Coordinate with imaging vendor for any new or reimaged workstations; managing PC imaging standards and PC deployments
- Coordinate with e-waste/equipment disposal vendor for any waste across all locations
- Maintain cybersecurity standards including user access controls, patching, backups, and incident response
- Implement technology policies and ensure compliance with company standards and industry requirements
- Manage IT projects such as system upgrades, new equipment rollouts, and site technology integrations
- Document systems and procedures to ensure consistency and continuity across all locations
- Monitor performance metrics and report on support trends, system health, and improvement opportunities
- Collaborate with operations leadership to align technology with production needs and business goals
Other (Non-Essential) Functions
The duties listed are typical for this role but may be reassigned to other employees as a reasonable accommodation under the ADA.
- Other duties and assignments as required
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field preferred
- 5+ years of IT support experience; manufacturing or multi‑site experience strongly preferred
- Strong knowledge of Windows environments, networking, hardware support, and cybersecurity fundamentals
- Experience managing IT staff or leading technical teams
- Excellent communication, problem‑solving, and customer‑service skills
- Ability to travel between sites as needed
Physical Requirements & Work Environment
- Environment is typically general office
- Incumbent may spend short periods in the manufacturing environment with exposure including, but not limited to dust, dirt, high noise levels and variations in temperature.
- Occasional exposure to one or more unpleasant or hazardous conditions.
CENVEO IS AN EEO EMPLOYER
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Customer Care Advocate guides customers through complex insurance-related inquiries, using AI tools to enhance service accuracy and efficiency while ensuring compliance and customer confidence.
Top Skills:
Ai-Powered ToolsCustomer Relationship Management
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead development and lifecycle management of supplemental health insurance products (Critical Illness, Cancer, Accident, Hospital Indemnity). Drive market research, competitive analysis, go-to-market plans, and cross-functional launches working with Pricing, Contracts, Operations, Technology, Training, and Sales to deliver product strategy and execution.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead enterprise AI transformation and architecture engagements, advising C-suite on AI strategy, designing end-to-end AI and data architectures (RAG, knowledge graphs, data catalogs), defining governance and responsible AI frameworks, and driving adoption, enablement, and practice development across ServiceNow implementations.
Top Skills:
Agent-To-Agent (A2A)Agentic WorkflowsAi AgentsAi Control TowerApp EngineCsmFsmGenerative Ai Skill KitHrsdItsmKnowledge GraphsModel Context Protocol (Mcp)Now AssistRdfRetrieval-Augmented Generation (Rag)ServicenowSparql
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
