IT Manager

An IT Manager (Information Technology Manager) is the "Chief Architect" of a company's digital infrastructure. They ensure that all computer systems, networks, and software are functional, secure, and aligned with the organization's business goals. 

Core Roles & Responsibilities

• Infrastructure Management: Overseeing the installation, maintenance, and upgrade of hardware (servers, laptops) and software (SaaS, OS) across the organization.
• Network Security: Implementing and managing Firewalls, VPNs, and antivirus protocols to protect company data from cyber threats.
• Strategic Planning: Collaborating with senior leadership to design long-term IT roadmaps and selecting technology that supports company growth.
• Budget & Vendor Management: Forecasting IT expenses, managing department budgets, and negotiating contracts with vendors like Microsoft, AWS, or Dell.
• Help Desk Oversight: Leading a team of IT support technicians to resolve employee technical issues quickly and maintain high productivity.
• Data Backup & Disaster Recovery: Designing and testing Disaster Recovery Plans to ensure business continuity in the event of a system failure or data breach.
• Compliance & Policy: Enforcing "Acceptable Use Policies" and ensuring the company meets legal standards like GDPR or SOC2.
• Project Management: Leading technical migrations, such as moving on-premise servers to Cloud Environments. 

Essential Technical Stack

• ITSM Tools: Mastery of ticketing and asset management software like Jira Service Management or ServiceNow.
• Cloud Administration: Proficiency in managing Google Workspace, Microsoft 365, and Azure.
• Cybersecurity Tools: Familiarity with endpoint protection like CrowdStrike or Okta for identity management. 

The "IT Manager" Difference 

While a System Administrator fixes specific server issues, the IT Manager manages the people and the budget behind those servers. They turn "IT" from a cost center into a strategic advantage for the company.