Responsible for advanced troubleshooting, configuration, and maintenance of enterprise network infrastructure across multiple US and international sites and Azure. Duties include monitoring network performance, firmware and patch management, LAN/WAN/SD-WAN design and optimization, firewall and segmentation management, documentation, vendor collaboration, disaster recovery support, mentoring Level 1 staff, on-call rotation, and up to 15% travel.
Job Summary & Responsibilities
Audubon is currently seeking a IT Network Analyst II to join our team in the Houston, TX Office. This role will report to the IT Network Infrastructure Manager supporting a broad and dynamic network environment—including multiple U.S. sites, international offices, and significant Azure cloud presence. Will be responsible for advanced troubleshooting, configuration, and maintenance of our enterprise network infrastructure. Your expertise will ensure high availability, robust security, and optimal performance across all locations.
PRIMARY RESPONSIBILITIES:
- Respond to and resolve escalated network-related incidents and service requests from Level 1 and the Service Desk.
- Proactively monitor, analyze, and report on network performance and availability using leading tools (e.g., OpManager, FortiAnalyzer, OpsRamp).
- Perform advanced maintenance, firmware upgrades, and patch management on all network devices: Fortinet firewalls, NAC appliances, SD-WAN devices, layer 2/3 switches, wireless access points, and supporting hardware.
- Configure and optimize LAN/WAN, VPNs, VLANs, SD-WAN, and other network services to ensure seamless connectivity for all offices and remote workers.
- Support and implement new networking solutions, including cloud networking in Azure, and contribute to the continuous improvement of our network design and security posture.
- Maintain comprehensive and up-to-date network documentation, including topology diagrams, configuration standards, and inventory records.
- Assist in designing, reviewing, and applying network security measures: firewall rule changes, ACLs, segmentation, and regular monitoring for suspicious activity or vulnerabilities.
- Collaborate with vendors, service providers, and project teams for troubleshooting, new deployments, and escalated support.
- Participate in disaster recovery, business continuity planning, and regular testing of network resilience.
- Provide mentorship and technical guidance to Level 1 IT staff; assist in staff cross-training as needed.
- Participate in scheduled on-call rotation (approximately bi-weekly); respond to after-hours and weekend support escalations when required.
- Travel to branch sites (U.S. and occasional international) for project deployments, troubleshooting, and support—approximately 15% of the time.
Health, Safety, and Environmental Responsibilities:
- All employees are responsible for supporting Audubon Companies’ Health, Safety, and Environmental (HSE) policies and procedures. This includes:
- Performing duties in a manner that protects personal and team health and safety
- Participating in required HSE training, meetings, and reporting activities
- Identifying and reporting hazards, near misses, and unsafe conditions
- Following safe work practices and complying with applicable regulatory requirements
EXPERIENCE AND SKILL REQUIREMENTS:
- Bachelor’s degree in Information Technology, Computer Science or similar degree with relevant experience.
- +2 to 5 years of hands-on experience in enterprise network administration or networking infrastructure support.
- Strong knowledge and experience with Fortinet (FortiGate firewalls, FortiNAC, SD-WAN), and HP/Aruba switching environments.
- Proficient with TCP/IP, DNS, DHCP, VPN, VLANs, BGP/OSPF routing, and wireless networking.
- Understanding of cybersecurity best practices for enterprise networks.
- Preferred:
- Experience with Azure networking, cloud integration, or hybrid cloud environments.
- Industry certifications (CompTIA Network+, Fortinet NSE, Cisco CCNA, or similar).
- Experience supporting Windows servers.
- Scripting/automation skills (PowerShell, Bash, or equivalent).
- Experience in a multi-site, industrial, or EPC (engineering/construction) environment.
- Excellent analytical and troubleshooting skills; resourceful and solutions focused.
- Strong verbal and written communication; able to explain complex issues to technical and non-technical staff.
- Self-motivated and able to work independently or collaboratively within a distributed team.
- Professional, customer-oriented, and committed to continuous learning and improvement.
- Willingness to adapt to new technologies and changing business needs.
- Ability to work outside standard business hours and respond to critical incidents after-hours and weekends.
- Must be able to travel (domestic/international) as needed - up to 15%.
No Recruiters, please!
Equal Opportunity Employer/Veterans/Disabled
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