IT SaaS Administrator

JOB SUMMARY

As Apptronik continues to scale its humanoid robotics platform, we are seeking a skilled and proactive SaaS Administrator to own and operate the growing portfolio of cloud-based tools that power our business. Reporting into IT / Business Operations, this individual will serve as the primary administrator for our core SaaS platforms — ensuring secure access, smooth integrations, and reliable day-to-day operations across the organization. This is a high-impact, cross-functional role with broad visibility into Finance, Sales, HR, and Engineering.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administer Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including user lifecycle management, conditional access policies, MFA enforcement, license assignments, and directory synchronization
• Manage Google Workspace administration: users, groups, organizational units, Drive sharing policies, and security settings; support employee onboarding and offboarding workflows
• Maintain Salesforce user accounts, roles, profiles, and permission sets; support configuration changes, data integrity efforts, and basic workflow/automation needs in coordination with business stakeholders
• Administer Microsoft Dynamics 365 Business Central, managing user access, integrations, and system configurations in close partnership with the Finance and Operations teams
• Own administration of additional SaaS tools across the portfolio (e.g., Slack, Okta, Zoom, Atlassian Suite, DocuSign, or similar), including provisioning, license optimization, and day-to-day support
• Enforce least-privilege access principles, conduct periodic access reviews, and support audit and compliance activities (e.g., SOC 2) across all administered platforms
• Identify and implement automation and integration opportunities using tools such as Power Automate, Zapier, or native API connectors to reduce manual work and improve cross-platform data flows
• Maintain accurate and up-to-date documentation for all administered systems; provide end-user training and handle escalations from the helpdesk
• Track SaaS contracts, license utilization, and renewal timelines; make data-driven recommendations to optimize spend and right-size licensing across the portfolio
• Foster a positive culture and advocate for continuously improving the employee technology experience

SKILLS AND REQUIREMENTS

• 3–4 years of hands-on SaaS administration experience in a corporate IT or business operations environment
• Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including conditional access, identity governance, and license management
• Strong working knowledge of Google Workspace administration
• Experience administering Salesforce; Salesforce Administrator certification is a plus
• Familiarity with Microsoft Dynamics 365 Business Central or a comparable ERP/financial system
• Understanding of SSO, SCIM provisioning, MFA, and identity lifecycle management; Okta experience a plus
• Ability to troubleshoot cross-platform issues and communicate technical concepts clearly to non-technical stakeholders
• Experience with ticketing and ITSM systems (e.g., Jira, ServiceNow, or Zendesk)
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment
• Excellent written and verbal communication skills
• Collaborative, team-oriented working style with a strong attention to detail
• Initiative and self-motivation — ability to work with limited supervision and drive projects to completion

NICE TO HAVE

• Microsoft certifications (MS-900, MS-102, SC-300) or equivalent
• Experience with Power Automate, Power BI, or the broader Microsoft Power Platform
• Familiarity with MDM solutions such as Intune or Jamf
• Experience supporting a hardware, manufacturing, or robotics company
• Exposure to SOC 2 or ISO 27001 audit processes

EDUCATION and/or EXPERIENCE

• 3–4 years of relevant SaaS administration or IT operations experience required
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience accepted
• Relevant vendor certifications (Microsoft, Google, Salesforce) are a plus

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate