Provide hands-on IT support across hardware, software, and networking: provision and configure client machines, manage user accounts, track inventory, triage and resolve tickets, onboard/offboard users, and maintain endpoint protection, patching, VPN, MDM, and collaboration tools while delivering strong customer service to internal stakeholders.
About the Opportunity:
At Seekr, we are at the forefront of innovation, pioneering solutions that redefine the way AI impacts the world. We are in search of a talented, service-driven IT Specialist to join our dynamic team. This is an exciting opportunity to work in a fast-paced, growth-oriented environment, where customer service and technical excellence are at the heart of everything we do. In this role, you will support a variety of end-users, providing technical support, troubleshooting, and issue resolution for computers, networks, and other devices. You will work closely with colleagues across departments, ensuring seamless IT operations and collaboration.
Your contributions will make an impact from your very first day. We are a fast-growing company where no one is a bystander. We offer you the opportunity to delight customers while gaining meaningful experience across a variety of disciplines.
Duties and Responsibilities:
- Provisioning & Configuration: Set up and configure client machines, following company standards
- Technical Support: Provide troubleshooting and support for hardware, software, and applications
- Inventory Management: Meticulously track, manage, and organize IT equipment inventory
- Ticket Management: Create, track, and resolve IT support tickets in a timely manner
- User Assistance: Respond to end-user inquiries and deliver timely service and solutions
- User Account Management: Administration of user accounts for internal and external systems
- User Onboarding and Offboarding: Timely delivery of onboarding and offboarding tasks
Required Skills and Qualifications:
- Experience: At least 3 years of experience in IT support, with hands-on experience in troubleshooting and resolving client issues
- Customer Service: Demonstrate exceptional interpersonal and customer service skills
- Technical skills: Experience working with Active Directory, M365, Windows, macOS, VPN, Remote Management and Monitoring tools (RMM), Client Patch Management, End-Point Protection, Mobile Device Management (MDM), Collaboration Tools (Zoom, Slack) and Ticket Management (Jira). Familiarity with any Linux distribution is a plus
- Networking Fundamentals: Understanding of networking concepts, including cabling, OSI model, TCP/IP, DNS, DHCP. Advanced level knowledge a plus
- Problem-Solving Skills: Ability to analyze complex issues and apply appropriate troubleshooting techniques using available resources
- Communication: Strong written and verbal communication skills, including active listening and the ability to clearly document issues and resolutions. Proven experience interacting with executive leadership
Desired Experience (A Plus):
- Certifications: A+ Certification or any industry-recognized certification in IT support (e.g., CompTIA A+, Network+, Security+)
Working Conditions:
- Office Presence: Minimum 4 days (Mon-Thur) per week at the Austin, Texas office
- Physical Requirements: Ability to lift and carry computer equipment as needed
About the Company:
Seekr is a leader in explainable and trustworthy artificial intelligence designed to power mission-critical decisions in enterprises, government, and regulated industries. SeekrFlow™, our end-to-end AI platform, provides secure, auditable AI solutions tailored to sectors where transparency, accuracy, and compliance are paramount. Available across cloud, on-premises, and edge environments, SeekrFlow reduces bias, strengthens data integrity, and simplifies model oversight so organizations can rely on trusted AI decisions in high-stakes settings that impact society’s most sensitive and vital systems. Trusted by leading enterprises and government agencies, we partner with defense, finance, telecom, and critical infrastructure leaders to enable AI solutions that drive real-world results with unmatched transparency and control. We are a team of strategic thinkers and problem-solvers tackling the toughest challenges facing critical infrastructure and global enterprises through best-in-class AI models and customer deployment. Our team operates with unwavering commitment to our core values and mission:
- We are driven by outcomes—our customers' success is what we strive for every day.
- We believe trust is earned, which is why we build explainability and transparency into the entire AI lifecycle.
- We take our responsibility to deliver secure AI seriously.
- We believe innovation drives progress—we are building the technologies that power the systems our society depends on.
Company Benefits:
- Meaningful Mission & Impact - Work with a deeply talented, collaborative team solving some of the toughest AI challenges that matter.
- Equity Ownership – RSUs that let you share directly in Seekr’s long‑term success and growth.
- Time Off That Respects Real Life – Unlimited PTO plus 14 paid company holidays to truly recharge.
- Work Your Way – A flexible hybrid work environment with offices in Reston, VA and Austin, TX.
- Competitive Total Rewards – A role‑appropriate compensation structure that supports long‑term growth, including base salary, bonuses, or commission plans depending on role.
- 401(k) with Company Match – Build your future with a retirement plan that includes employer matching.
- Comprehensive Health & Wellness – Medical, dental, vision, and life insurance coverage starting day one—for you and your family.
- Parental Leave – Paid parental leave to support employees as they welcome a new child through birth, adoption, or foster placement.
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Lead the IT SOX program, ensuring compliance with Sarbanes-Oxley by managing operations, risks, audits, and remediation efforts across Boeing's systems.
Top Skills:
Compliance ToolsGrc PlatformsOracleSalesforceSAPWorkday
Fintech • Financial Services
Responsible for providing IT support, diagnosing hardware and network issues, developing solutions, and managing technical challenges impacting users both in-person and remotely.
Top Skills:
APIsBashCall Center TechnologiesDatadogDex PlatformFreshservicePowershellPythonServicenowWindows Operating SystemsZendeskZoho
Artificial Intelligence • Analytics • Consulting • Semiconductor
Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.
Top Skills:
Cloud PlatformsEndpoint SecurityGoogle WorkspaceMdmMfaMicrosoft 365Password ManagementSaas PlatformsSharepoint
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
