Provides Level 2 hands-on technical support for corporate users, laptops, desktops, workstations, and applications. Troubleshoots Windows and macOS hardware/software issues, images and deploys devices, supports Active Directory, Microsoft 365, VPNs, endpoint management tools, and user accounts. Manages IT tickets, assists with conferencing technologies, documents resolutions, and escalates complex issues.
Our client, a world leader in semiconductors, is looking for an “IT Support Analyst” based out of Austin, TX.
Job Duration: 6 Months Contract
Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K
Summary:
This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.
Responsibilities:
- Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
- Support Windows 10/11 and macOS environments.
- Image, provision, deploy, and troubleshoot laptops and workstations.
- Support Active Directory, Microsoft 365, VPN, and user accounts.
- Work with endpoint management tools such as SCCM, Intune, and Jamf.
- Manage tickets using ServiceNow or another IT ticketing platform.
- Provide basic Zoom/Teams and conference-room issue triage.
- Escalate complex issues and document resolutions.
Qualifications:
- 2+ years of recent hands-on IT/Desktop Support experience.
- Strong Windows 10/11 troubleshooting experience.
- Experience supporting Mac/macOS.
- Working knowledge of Active Directory and Microsoft 365.
- Experience with IT ticketing systems.
- Strong customer service and troubleshooting skills.
- Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus.
Similar Jobs
.png){kind=logo}
Financial Services
Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.
Top Skills:
Active DirectoryAmazon AppstreamAWSAzureAzure Active DirectoryDnsmacOSMicrosoft Office 365Remote Support ToolsTicketing SystemsWindows 10/11
Hardware • Energy • Industrial • Manufacturing
Provides Tier 1 and Tier 2 technical support for users across North American locations and remote environments. Troubleshoots Windows hardware, software, networking, account, access, Microsoft 365, Active Directory, VPN, and device issues. Handles deployments, onboarding, offboarding, ticket documentation, and escalation while collaborating on infrastructure projects. Requires independent problem-solving, strong communication, and at least two years of hands-on IT support experience.
Top Skills:
Active DirectoryAzureComptia A+Comptia Network+Device ManagementDhcpDnsEndpoint SecurityGroup PolicyIt Ticketing SystemsItilLanMicrosoft 365OnedriveOutlookPatchingPowershellRemote Support ToolsTcp/IpTeamsVlansVpnWi-FiWindows 10/11
Professional Services • Consulting • Design
Provide second-level IT support for desktops, laptops, printers, and peripherals; configure and deploy workstations; troubleshoot hardware/software and network issues; document tickets; mentor Level 1 analysts; onboard/offboard users; maintain Microsoft 365/Azure AD/Intune/Autopilot and RMM tools.
Top Skills:
Adobe Creative SuiteAutocadAutopilotAzure Active DirectoryEndpoint ManagerInc RmmIntuneLumionMicrosoft 365Microsoft Office SuitePbk TelephonesRemote Support ToolsRevitRmmSketchupTicketing SystemWindows 10Windows 11Windows Event Logs
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
