Provide desktop and network technical support, troubleshoot software and systems, manage tickets via HelpMe (BMS), escalate complex issues, assist L1 staff, and maintain IT infrastructure using Windows Server, Intune, SCCM, VPN, and networking technologies.
In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support, along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking, VPN, and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.
Primary Duties:
- Be an integral point for ticket escalation for higher level issues.
- Accepts tickets through HelpMe (BMS) within the ICS SLA’s.
- Update tickets on a daily basis and communicate with the clients regarding resolution.
- Assist L1 associates.
- Assist other departments includes IT Help Desk and auditing ICS IT software.
Requirements
Required Skill Sets and/or Training
- Requires experience in Windows Server, Routing, Switching, and Microsoft 365 (InTune)
Preferred Experience
- Working in multiple server environments
- PMP Training and Certification- Online
- Kaseya Training- Internal
- BMS online
- Sophos Technician online
- Datto Backupify and BCDR online
- IT Glue Admin online
- Barracuda Admin online
- Cisco Umbrella online
- Huntress online
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
