IT Support Specialist

Description

This is an In Office Position and must have financial services IT support experience

State Bank of Texas is a privately owned, independent Bank specializing in lending solutions for the hospitality industry. State Bank of Texas is committed to providing personal partnerships with their customers, timely loan decisions, and convenient up to date technology for their customers.

POSITION SUMMARY:

The IT Support Specialist will complete a wide range of duties. This includes traveling to various bank locations, providing technical support for all locations including hardware and software, repair and install hardware and software, update and maintain IT inventory for all locations, install and repair PC’s, servers and printers, be actively involved in IT decisions and be owner or backup to our IT processes and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and respond quickly and effectively to requests received through the IT Help Desk.
• Serve as the first point of contact for coworkers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Install, make changes, and repair computer hardware and software.
• Follow-up with coworkers to ensure issues are resolved.
• Redirect unresolved issues to the next level of personnel support.
• Suggest improvements to procedures.
• Travel to all bank locations as needed.
• Implement and maintain systems as specified by a given set of requirements
• Maintain and enhance third-party software
• Active directory (mange users, allow users permissions, creating security groups and group Policies, creating, and deleting users)
• Windows server 2016 and 2019
• AVAYA – Technical support AVAYA phone system. Onboarding and offboarding employees, configuring users account, extensions, and voicemail.
• Ability to troubleshooting complex IT issues and documenting IT incidents, troubleshooting steps and solutions.
• Maintaining detailed documentation and troubleshooting guides.
• Familiar with Microsoft Azure AD, Office 365, Teams, Share Point, and hybrid management.
• Authentication security and multi-factor authentication (MFA).
• Communication with Bank core application providers by opening service tickets/by call to resolve the issues. (Fiserv and other vendors).
• Configuring, installing, updating bank core applications for all bank users and branches.
• Audio/Video “creating templates and slides shows etc.” (SAVI and Navori system)
• Maintain comprehensive knowledge of all IT related regulations and trends.
• Comply with all department procedures, bank policies, and state and government bank regulations.
• Must have ability to multi-task and work in fast paced and time sensitive environment.
• Perform other duties as assigned.

JOB SKILLS AND QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Attention to detail, strong written and verbal communication skills, self-motivation, self-management, ability to consistently follow through on tasks, problem-solving, organized, analytical, interpersonal, time management, computer literacy, and strong ability to multi-task.
• Ability to work flexible hours including holidays, weekends, and evenings as needed and assigned.

Preferred Skills; Certifications; Education:

• College Degree, Associates Degree, or equivalent work experience preferred.
• 2+ years of financial services IT experience.
• Working knowledge of federal regulations.
• Proficient in Microsoft Office Applications with extensive experience with Sharepoint design and management.
• Fiserv core experience required.