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SkyGrid, a Boeing Company, exists to open the sky for autonomous flight. Based in Austin, Texas, SkyGrid builds ground based high-assurance third-party services to enable the safe operations and airspace integration of highly automated and autonomous aircraft. SkyGrid also acts as a key operational nexus for advanced air mobility, integrating and managing data, infrastructure, access, and traffic to support seamless and efficient air traffic services.
The SkyGrid IT Team is looking for a self-driven, experienced IT Systems Administrator with customer service and problem-solving adaptability skills to directly assist in managing and maintaining all aspects of local IT systems and infrastructure. These responsibilities include the maintenance of company network and servers, device management (Windows, Mac, iOS, Linux), technical support, access management (including onboarding/off boarding), vendor management, and ensuring the company meets security requirements on all corporate assets. If you're ready to embark on an exhilarating and fast paced IT journey where everyday challenges turn into opportunities for innovation, SkyGrid is the place to be.
Performance Objectives:
- Complete Support Desk tickets and end user support.
- Support and maintain a full audit of all systems and resources to ensure optimization and clean up.
- Assist in development of standardized IT policies and procedures.
- Support and maintain an internal user-facing knowledge base.
- Support the implementation of NIST 800-171 controls.
Responsibilities:
- Installs, configures and maintains multi-platform systems hardware, software, and components.
- Support, integrate and maintain all computer applications.
- Evaluates complex system’s production readiness and supportability.
- Performs the restoration of data, systems, computers, and other miscellaneous IT equipment.
- Integrate security solutions into information systems.
- Administer and maintain Microsoft 365.
- Provides support and input for the configuration management of computing systems.
- Administers users’ systems access to meet security requirements.
- Monitors system performance to support capacity planning, backup, and disaster recovery.
- Maintains up-to-date knowledge and documentation of IT systems.
- Configures and supports computing access management tools.
- Supports and completes security audits of assets and systems.
- Documents and maintains procedures for access administration and audits.
Qualifications:
- 5 years of dedicated IT support within Microsoft and Apple verticals.
- Strong working knowledge MacOS, iOS, and Windows PC systems.
- Extensive hands-on experience with Microsoft Office 365 Apps, MDM solutions (Intune and Kandji), and Microsoft EntraID management.
- Must be able to report to SkyGrid headquarters on a Hybrid schedule (Tuesdays/Thursdays) at minimum.
- Must be a U.S. Person.
- MacOS, iOS, and Windows PC systems with extensive hands-on experience with Microsoft Office 365 Apps.
- MDM solutions (Intune and Kandji).
- Microsoft EntraID management.
- Maintaining and updating devices using MDM solutions.
- Managing MacOS and Windows deployments, configurations, and updates using MDM solutions.
- Onboarding and offboarding users.
- Wiping and reinstalling MacOS and Windows.
- Performing account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, assist with access issues, etc.).
- Configuring authentication integrations (e.g., SSO) in tools such as Azure or OKTA.
- Developing and maintaining company configuration policies, such as data retention.
- Managing ticketing systems (JIRA).
- Customer service and technical support.
- Strong understanding of networking concepts such as DNS, DHCP, SMTP, HTTP, SSL, etc.
Strong working knowledge of:
Working Experience in:
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related certifications.
- Systems Administration
- Microsoft Office Suite
- Google Admin Suite
- Atlassian Suite (JIRA, Confluence, etc.)
- Amazon Web Services (AWS)
- Scripting (Bash, PowerShell, Python)
- EntraID
- Networking infrastructure
- NIST 800-171 Compliance Objectives
Join Our Team and Enjoy Exceptional Benefits:
- Comprehensive Health Coverage from Day One: Enjoy immediate access to medical, dental, and vision insurance, including HSA and FSA options.
- Generous Retirement Contributions: Benefit from an automatic company 401k contribution program, with no match required, plus an additional company matching program to boost your retirement savings.
- Calm Annual Membership: Prioritize your mental health with complimentary access to mindfulness and meditation resources.
- Discounted ClassPass Membership: Stay active and healthy with access to thousands of fitness studios and gyms nationwide.
- Investment in Your Growth: Receive an annual stipend for learning and development to support your continuous education and skill development
- Engaging Team Activities: Participate in quarterly team-building events and celebrations organized by our dedicated culture committee.
- Fully Stocked Kitchen: Enjoy a variety of snacks and beverages to keep you fueled throughout the day.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
An employee must be able to perform the essential functions of the position satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, if it does not pose undue hardship.
SkyGrid Austin, Texas, USA Office
Our newly designed Northwest office includes an open, yet semiprivate workspace, exceptional coffee from local vendors, lax dress code and super convenient parking right outside our front door. Yes, we also have unlimited snacks to munch on as well!
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
