About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
We're seeking a skilled and passionate Systems Administrator to join our global IT team. In this role, you'll play a critical part in safeguarding our information and systems while contributing to the development and implementation of our IT strategy. You'll be empowered to take ownership, lead initiatives, and contribute to our cutting-edge innovations from day one.
What You’ll Do
In this role, you will safeguard our systems while contributing to IT strategy and innovation. Specifically, you will:
- Unified Communications Management: Oversee the administration and optimization of enterprise telephony systems (VoIP), SIP trunking, and cloud-based communication platforms.
- System Administration: Manage a diverse range of on-premise, server-based, and cloud applications, including Google Workspace and Slack.
- Technical Support: Provide expert Tier 2 support for employees and partners, resolving complex IT and communication issues.
- Security Collaboration: Work with the Enterprise Security team to remediate threats using tools like CrowdStrike and OPSWAT7.
- Infrastructure Liaison: Prioritize and escalate tickets to specialized teams like Infrastructure and DevOps when necessary.
- Lifecycle Management: Research, procure, and maintain both IT hardware and telephony equipment.
What You Bring
We are looking for a candidate who combines traditional systems administration with deep telecommunications expertise.
Essential Expertise:- Telephony & VoIP: Proven experience managing enterprise-grade phone systems (e.g., Zoom Phone, Cisco UCM, or RingCentral) and understanding of SIP/RTP protocols.
- Operating Systems: Strong administration skills in macOS and Windows OS.
- Hardware: Troubleshooting experience with Apple/Windows devices and telephony hardware (headsets, desk phones, conference room kits).
- MDM Tools: Proficiency with MDMs JAMF, Intune and/or Fleet.
- SaaS & Security: Hands-on experience with Google Workspace, Slack, Active Directory, and security tools like CrowdStrike13.
Desirable Skills:
- Communication Automation: Familiarity with Tines, APIs, or BetterCloud for automating communication workflows.
- Identity & Access Management (IAM): Knowledge of IAM, SSO, MFA, Saml, OIDC, OAUTH.
- Linux: Experience with Ubuntu administration.
- Certifications: Relevant certifications such as Network+, Apple certifications, or VoIP-specific credentials.
- Education: AS/BS in IT, Computer Science, or equivalent work experience.
Salary Range: $104,500-$120,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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Ping Identity Austin, Texas, USA Office
In the heart of the Texas Hill Country, our office is situated right on the edge of the vibrant city of Austin.
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