Analyzes business requirements and translates them into technical specifications, system documentation, and actionable development tasks. Assesses integrations, data flows, dependencies, risks, and system impacts while maintaining requirements traceability. Supports testing, defect triage, releases, and production readiness. Manages SSO implementations and serves as the technical liaison for client onboarding, configuration, deployment, cutover, and post-implementation support.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
IT Systems Analyst SpecialistPrimary Responsibilities
- Partners with BA/PO to analyze approved business requirements, workflows, rules, and acceptance expectations.
- Translates approved requirements into detailed system requirements, technical specifications, and actionable technical tasks.
- Documents system behavior, integrations, interfaces, data impacts, mappings, edge cases, and relevant non-functional considerations.
- Identifies technical impacts, dependencies, constraints, and impediments and provides recommendations to Engineering and Architecture.
- Maintains traceability from approved business requirements through technical specifications, design, testing, and delivered system behavior.
- Supports backlog readiness by ensuring technical requirements, dependencies, impacts, and system considerations are sufficiently understood before development.
- Provides input into user story LOE and planning by assessing technical complexity, system impacts, dependencies, and implementation risks.
- Validates delivered system behavior against documented technical requirements and supports Development / QA issue analysis and defect triage.
- Responsible for technical documentation creation, including technical design documentation (TDD).
- Develops and maintains technical release documentation for releases.
- Manages Single Sign-On (SSO) implementations, certificate renewals, and ongoing maintenance for client-facing applications.
- Serves as the primary technical liaison for clients during SSO onboarding, configuration, testing and deployment.
- Leads system configuration conversations for client implementation projects, gathering requirements to ensure successful system configuration and deployment.
- Facilitates execution of configurations, including production readiness reviews and cutover activities.
- Provides post-implementation support to ensure a smooth transition to ongoing operations and successful client adoption.
QUALIFICATIONS
Education & Licensing
Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred
Experience
- Five (5) years of related experience or an equivalent combination of education and experience required
- Experience translating business requirements into technical or system specifications required
- Experience supporting system integrations, data flows, and application behavior
- Experience working in agile or hybrid delivery environments preferred
- Experience in enterprise or regulated environments preferred
Skills & Knowledge
- Advanced systems analysis and technical requirements documentation skills
- Strong ability to translate complex business needs into scalable technical solutions
- Experience defining system interfaces, APIs, data models, and integrations
- Understanding of system architecture, dependencies, and data flows
- Ability to assess complexity, dependencies, risks, and technical trade-offs
- Strong analytical, problem-solving, and critical-thinking capabilities
- Ability to work independently and manage multiple priorities
- Strong collaboration skills across Product, Business, Architecture, Development, QA, and Operations
- Excellent written and verbal communication skills
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead end-to-end Procore implementations across project management, financials, analytics, and quality and safety modules. Design client-specific solutions, integrate Procore with Power BI, manage project scope, timelines, and budgets, and provide client training and support. Serve as the Procore subject matter expert during sales pursuits, mentor junior consultants, support business development, and develop innovative technology solutions for construction, real estate, and public sector clients.
Top Skills:
CRMErpIpaasPower BIProcore
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage a team of insurance tax professionals, grow client relationships, perform tax research, and ensure compliance for insurance clients' tax matters.
Top Skills:
AccountingCpaTax Research
Digital Media • Information Technology • News + Entertainment
Manages and grows a local advertising client portfolio by prospecting, developing relationships, and achieving revenue targets. Designs data-informed advertising strategies across linear TV, streaming, and digital channels; presents media plans, executes campaigns, tracks performance, and uses attribution insights to optimize results. Maintains forecasts and pipeline reporting, prioritizes territory accounts, resolves client challenges, and provides consultative recommendations that support client outcomes and account growth.
Top Skills:
Campaign AttributionCross-Platform Media PlanningDigital AdvertisingFreewheelLinear TelevisionStreaming Media
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
