IT User Support Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Senior Enterprise Systems Engineer located in our Warsaw Center of Excellence office (hybrid).

Position Summary

The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, or other Technology Department leader and the Business Director.
 

This role involves regular travel to other offices across Europe and the Middle East.

Key Responsibilities

• Supports computer hardware and software, and maintains computer hardware asset inventory

• Oversees system setups, breakdowns, and office moves

• Supports Conference Room Services with video conferencing

• Supports mobile devices with a focus on MS Intune

• Tracks user support requests and system failures

• Escalates more complex issues to advanced support service teams and communicates with end user

• Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems

• Performs preventative and routine maintenance

• Procures miscellaneous technology supplies

• Coordinates with IT vendors and other departments

• Works with core IT teams on implementation and support of technology rollouts and projects

• Recognizes and makes recommendations for training where opportunities exist to address common support issues

Qualifications

Skills & Competencies

• Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives

• Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others

• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team

• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation

• Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment

• Are confident using English (C1/C2) to engage clearly and appropriately with stakeholders at all levels across the organization.

 Education & Prior Experience

• Previous experience providing technology support in a professional office environment (Experience in a law firm is a plus)

• Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures

• Extensive experience with the Microsoft O365 Suite with a focus on Outlook, Word, Excel, and PowerPoint

• Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions

• Experience troubleshooting and supporting iOS, Android, with a focus on intune

• Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals

• Experience with common law firm tools such as email archiving and document management systems. Experience with EXO and Filesite desired

• Experience with networking devices, cabling, and associated troubleshooting

• Experience with remote access such as Citrix, VPN, and Remote Desktop

• Prior use of a trouble ticket tracking system

• Experience with using and troubleshooting video conference meetings (e.g., Zoom, Teams) and AV equipment

Other

• Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.