The Jr. Technical Solutions Consultant provides Sprinklr admin configuration services, optimizing the platform for client needs, resolving issues, and documenting configurations.
Social Factor is looking for a Jr. Technical Solutions Consultant is to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Jr. Technical Solutions Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role.
Responsibilities:
- Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system.
- Create and QA Sprinklr configurations to ensure the platform is being used optimally.
- Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
- Collaborate with more senior Technical Solutions co-workers to learn, grow, and assist.
- Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes.
Requirements:
- This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus.
- Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.
- Some programming experience is desired.
- Social media literacy and proficiency are desired.
- A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.
- Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.
- Minimum of Windows 10 and macOS 12.X + Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)
- Internet speed requirement of a minimum of 50 mbps
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound insurance sales calls and warm leads, assess customer needs, recommend Property & Casualty coverages, close policy sales, complete paid licensing/training, follow set schedules, and meet performance and quality expectations in a remote workspace.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound insurance sales calls and warm leads, consult customers on coverage needs, match products, close sales, and complete paid licensing/training. Remote role with set shift schedule, W@H technical requirements, and day-one benefits.
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Lead category-level growth initiatives from diagnosis through execution to improve revenue, paid conversion, retention, and LTV. Analyze portfolio performance, prioritize high-impact opportunities, design experiments and operating mechanisms, and drive cross-functional teams to deliver measurable business outcomes and scalable decision frameworks.
Top Skills:
SQL
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
