Junior Client Onboarding Specialist (Early Career / Career Switchers Welcome)

Why This Role Matters 

At MirrorWeb, onboarding is not admin work. It’s trust-building. 

You’ll own the first 90 days of a client relationship - helping regulated financial firms implement a supervision platform they will rely on during audits and regulatory scrutiny. 

When onboarding goes well, customers expand and stay. 
When onboarding fails, they churn. 

This role is ideal for someone who: 

• Loves working with customers 

• Is organized and dependable 

• Thrives in structured environments 

• Wants to grow into SaaS, compliance, or fintech 

• May come from hospitality, operations, client service, or another customer-facing background 
  

We can teach product. 
We can teach compliance. 
We cannot teach ownership, communication, and follow-through. 

What You’ll Do 

You’ll support clients from contract signature to go-live and handoff. That includes: 

• Coordinating onboarding timelines and next steps 

• Running training sessions (we’ll teach you the content) 

• Translating technical concepts into clear, human explanations 

• Tracking progress in our CRM 

• Communicating clearly across customers and internal teams (Austin ↔ Manchester) 

• Ensuring nothing falls through the cracks 

Over time, you’ll grow into managing more complex, multi-channel implementations (email, mobile, collaboration tools). 

What Success Looks Like in 6–12 Months 

• Customers trust you. 

• Your onboardings launch on time and without chaos. 

• You proactively flag risks before they become problems. 

• You confidently lead client training sessions. 

• You’re seen internally as reliable and detail-oriented. 

What We’re Looking For 

You do NOT need prior SaaS onboarding experience. 

Instead, we’re looking for: 

• 1–3 years of experience in a customer-facing role (hospitality, operations, support, account coordination, etc.) 

• Strong written and verbal communication 

• High attention to detail (regulated environments require accuracy) 

• Comfort managing multiple priorities at once 

• Ownership mindset — when something breaks, you help fix it 

• Curiosity and willingness to learn technical concepts 

• Professional maturity in high-trust environments 

Nice to Have (But Not Required) 

• Exposure to CRM systems (Salesforce, HubSpot, etc.) 

• Experience delivering training or explaining complex topics 

• Background in fintech, compliance, or regulated industries 

Why This Could Be a Strong Fit for Hospitality Backgrounds 

If you’ve: 

• Managed guests and solved problems under pressure 

• Balanced multiple tables, timelines, and expectations 

• Dealt with demanding customers calmly 

• Coordinated behind-the-scenes operations while presenting confidence 

You already have transferable skills. 

We’ll teach you the platform. 

How We Work 

• Regulated reality, not hype 

• Signal over noise 

• Fast pace, high standards 

• Ownership culture 

• One team across Austin + Manchester 

What's on Offer?

• Comprehensive Health Coverage – Premium medical, dental, and vision plans to keep you and your family healthy.
• Life Assurance - Financial peace of mind for you and your loved ones.
• 401(k) Retirement Plan - We invest in your future with a 3% non-elective contribution, regardless of your own contributions.
• Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick leave so you can recharge and celebrate.
• Enhanced Family Leave - Extra support for life’s most important moments.
• Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health, wellness, learning, or whatever matters most to you.
• Equity Appreciation Rights (EAR) - Share in our success with an opportunity to benefit from the company’s growth through our equity incentive program.