Key Account Clinical Account Specialist - Austin, TX - Johnson and Johnson MedTech, Electrophysiology

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.   

• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.  

• Collaborate with peers to share best practices to increase value for customers.   

• Use consultative selling techniques to identify potential sales opportunities within the account.  

• Creates awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.   

• Maximize customer case support capability through proper planning and scheduling techniques.   

• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.   

• Develop and share best practices with US Field Sales and Service colleagues and internal partners.   

• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. 

• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.   

• Prioritize and appropriately respond to requests in a high-stress environment.   

• Maintain composure and problem-solving focus during stressful interactions.   

• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.   

• Provide mentoring for new electrophysiology commercial team members as requested.   

• Respond daily to requests by email and voicemail from customers, practitioners and partners. 

• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.  

• Maintain Safe Fleet standards according to Company guidelines.   

• Communicate business related issues or opportunities to the next management level.   

• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.   

• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.   

• Perform other duties assigned as needed. 

Required Qualifications: 

• A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience 

• A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company’s ACAS program 

• Do you have a valid driver's license issued in the United States? 

• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.    

• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.   

• The ability to travel related to this role is required.  Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.  

• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs  

• May be required to lift up to 60 lbs. 

Preferred Qualifications: 

• Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.     

• Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS 

• Experience working with highly complex technical systems and/or working in a critical patient care setting. 

• Effective and timely communicator with co-workers and all levels of patient care team. 

• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment. 

• Problem solver who can think critically in high pressure environments. 

• Receptive to constructive feedback and collaborates and works well in team environment. 

• Able to take large amounts of data and translate information into actionable insights 

• Hunger for learning and building new skills