Lead Conversational AI Implementor - Dialogflow CX

About this role:
Wells Fargo is seeking a Lead Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells Fargo Voice Self-Service platform, using the latest AI techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:

• Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives that span a line of business
• Recommend business strategy and deliver Artificial Intelligence enabling solutions to solve business challenges
• Define and prioritize cases, obtain the required resources and ensure the solutions deliver the intended benefits
• Leverage Artificial Intelligence expertise to evaluate technological readiness and resources required to execute the proposed solutions
• Make decisions to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
• Develop and configure conversational flows in Dialogflow CX.
• Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences.
• Integrate Dialogflow CX with backend systems and APIs.
• Conduct testing and QA for conversational experiences.
• Monitor and optimize Conversational AI agent's performance using analytics and feedback.
• Resolve issues which may arise during development or implementation
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience working with Dialogflow CX.
• Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
• Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
• Proven use cases that include the creation of self-service voice flows including complex product and customer needs
• Experience in building new solutions or transforming existing contact centers to new technologies.
• Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.

Job Expectations:

• Hybrid working environment that requires working in the office 3 days in a week
• Up to 10% of travel required
• This position is not eligible for Visa sponsorship

Locations:

• 401 S Tryon St CHARLOTTE, NC 28202-1675
• 1801 Park View Dr SHOREVIEW, MN 55126
• 401 Las Colinas Blvd W Bldg A IRVING, TX 75039
• 4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$159,000.00 - $279,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
29 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.