Lead Designer - Digital UI/UX (Subscription)

Department: Digital

Location: Remote (United States only)

As the Lead Designer, Digital UI/UX, you will drive the user-centered design vision for our subscription-based digital SaaS products. In this pivotal role, you’ll shape and refine the full customer journey, from first touch to long-term retention—by creating intuitive interfaces, optimizing onboarding funnels, and elevating the quality of our content-driven experiences. You will be hands-on in designing, testing, and iterating on flows where even a few pixels can meaningfully impact activation, engagement, and subscription KPIs.

You will partner closely with product, engineering, analytics, and content teams to deliver elegant, high-performing UX that increases user value and ensures our SaaS products feel effortless, compelling, and trustworthy.

Responsibilities:

• Define and champion a user-centric design philosophy across the organization, with an emphasis on SaaS and subscription-based product experiences.
• Design onboarding funnels, activation flows, dashboards, and in-app moments that drive subscription starts, trial conversions, retention, and recurring engagement.
• Create wireframes, prototypes, high-fidelity designs, and interaction models that communicate complex ideas clearly and simply.
• Iterate rapidly using qualitative insights, quantitative data, A/B testing, and user research—treating design as an optimization engine that directly influences KPIs.
• Partner closely with product management to define user problems and translate them into clear, testable, user-centric solutions.
• Collaborate with engineering to ensure design feasibility, accessibility, and high-quality implementation.
• Work hand-in-hand with analytics and growth teams to measure funnel performance, activation rates, cohort behavior, and friction points throughout the onboarding journey.

Qualifications: 

• Proven ability to design clean, modern, intuitive interfaces for subscription-based SaaS products and content-centric applications.
• Deep experience designing and optimizing onboarding funnels, trial experiences, subscription checkout flows, and retention-boosting UX.
• Strong understanding of growth loops, activation metrics, user engagement signals, and how UX design directly affects performance KPIs.
• Demonstrated experience with analytics platforms (e.g., GA, Amplitude, Mixpanel, Heap) and A/B testing tools, with a track record of driving measurable improvements.
• Excellent visual design fundamentals and mastery of Figma
• Ability to communicate design decisions clearly and persuasively to cross-functional partners.
• Experience in service design, customer journey mapping, or lifecycle-focused UX.
• Basic fluency in front-end technologies (HTML/CSS/JavaScript) to effectively collaborate with engineering.
• Strong understanding of content-driven product design—how editorial, media, or instructional content shapes user comprehension and engagement.
• Familiarity with UA’s business and customer base is a plus but not required.

Education/Experience:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or related field; equivalent work experience considered.
• 5-7+ years of overall experience, with 5+ years in product/UI/UX design, specifically within SaaS or subscription-based products.

UA Salary Range/Hourly Rate of Pay:  California Salary Range: $130,000 - $150,000

Base salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire.

UA offers competitive benefits:  Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc.

UA Mission:  We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love. 

UA Vision:  In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.

Universal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protected categories.