Lead Manager, IT Engineer

Position Summary:

Works on an engineering team to provide day-to-day servers, compute, network and storage escalated support. Design, build and manage all aspects of network (route/switch/firewall/load balancer), server, virtualization (VMware), security, storage, and email/collaboration platforms. Design, build, support and maintain the enterprise LAN/WAN infrastructure.

Knowledge and Abilities:

• Demonstrated successful problem-solving abilities.
• Proficiency in project management, research and data analysis.
• Possess strong written and verbal communication skills.
• Engage effectively with professionals at all levels of the organization.
• Organize work, prioritize, delegate to meet deadlines and make timely decisions with sound judgment.

Duties and Responsibilities:

• Manage design, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment at an advanced level
• Familiarity with the following route/switch/server/virtualization protocols: BGP, SD-WAN, L2TP, IPSec, RSTP, HSRP, VRRP, SQL/OS Clustering, AD Sites & Services, DFS/DFS-R, DRS, vMotion, HA, Storage Clustering
• Design and perform system backups, methodologies and restoration of systems as required in accordance with company policies and procedures
• Oversee the performance of the network and servers, ensuring a smooth-running technology infrastructure
• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems at an expert level
• Lead and support network and system related projects according to agree upon budget and schedules.
• Assists in the design, implementation, management and maintenance of disaster recovery systems, including failover testing
• Partners in a 24/7 network and system support team ensuring optimum network functionality, planning and performing maintenance requiring server downtime after hours.
• Builds, maintains and supports security policy, implementing security measures to protect data, software, and hardware.
• Partners with users to resolve advanced escalated issues and problems they are experiencing related to system, network, database or storage performance.
• PowerShell / WMI Scripting Knowledge
• Performs other related job duties, as assigned.

Qualifications:

• Bachelor’s degree in computer information systems or related field required.
• 5+ years of total experience with 2+ years of hands-on experience designing, building and supporting enterprise IT infrastructure.
• Hands-on experience with Microsoft Systems (RDS, AD, GPO, Print/File, Application, Database), Cisco Networks (Nexus Route/Switch, ASA firewalls, Meraki Firewall/Switch/WAP) and VMware (vCenter, vSphere, vCloud and NSX) virtualization products
• Knowledge of Microsoft Cloud Products (Office 365, Intune, ATP, Azure Active Directory)
• Preferred Certifications: CCNP, MCSE, VCP

Working Conditions:

• Ability to thrive in a remote environment.
• Some travel is required.
• May on occasion require work outside a traditional Monday – Friday work week, and outside of normal business hours.