Lead Observability Platform Engineer

Lead Observability Platform Engineer
Capital One is looking for an Observability Platform Engineer to join our Associate Experience Endpoint Engineering team. Our desktop endpoint platforms represent ~70,000 devices, and we're seeking an expert on helping to create better visibility around those devices. The engineering role will be focused on working with our Windows and Mac platform engineering teams to build dashboards, monitors, perform and present analysis, create data ingestion strategies, and tell stories that represent opportunities for improvements with our user experiences on those platforms.
Responsibilities:

• Work with partner teams to update configurations for our log collectors on our Windows and Mac endpoints
• Work with stakeholders to identify, discuss and prioritize log ingestion strategies
• Build complex dashboards that tell stories about the health of our endpoints, and identify opportunities for improvements
• Create monitors that alert platform teams when changes to the environment may be impacting the health of devices and user experiences
• Create reports that detail the performance of applications on our endpoints, and applications being considered for future deployment.
• Assist platform teams with issue triage by providing complex data and log analysis where needed
• Use data to tell stories to our senior leaders, help to drive vendor and product roadmaps
• Help create processes and strategies that can validate changes in performance across operating system and product version updates

About You:

• You have strong analytical and technical skills
• You have the ability to foster collaborative, open, working relationships with technology groups and other stakeholders, including vendor relationships
• You have demonstrated clear communication skills and ability to interact effectively at all levels of an organization, and to influence senior management and executives (Including translating technical information based on specific audiences)
• You have strong knowledge of syntax structures for reporting languages, such as SQL or Opal, and good familiarity with parsing data.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience creating reports and building alert monitors
• At least 3 years working with macOS and Windows platforms

Preferred Qualifications:

• Bachelor's Degree
• 3+ years of experience using alerting and monitoring tools to monitor fleet performance at scale, Aternity and Observe Telemetry tools preferred
• 3+ years of experience with Tableau, Snowflake, Elastic, databricks, PowerBI & log analytics
• Experience in regulated financial services organization
• Working knowledge of Cyber, Network, and Identity solutions
• 3+ years of experience of extracting data from Windows and/or Mac endpoints
• 3+ years of experience working within an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $164,800 - $188,100 for Lead Platform Engineer
Plano, TX: $149,800 - $171,000 for Lead Platform Engineer
Richmond, VA: $149,800 - $171,000 for Lead Platform Engineer
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).