Lead Product Manager Global Workforce Optimization Vice President

The Lead Product Manager Global Workforce Optimization Vice President is a senior level position for maximizing the value of a software application by defining the product vision, prioritizing work aligned to business outcomes, and partnering with technology and business stakeholders to deliver high-quality solutions.
Responsibilities:

• Own and drive the product vision, roadmap, and quarterly priorities for a complex software application, exercising independent judgment to maximize business value and strategic outcomes.
• Accountable for end‑to‑end product backlog ownership, including prioritization based on business value, risk, regulatory considerations, and delivery dependencies, with authority to make trade‑off decisions.
• Lead cross‑functional collaboration with senior stakeholders across Business, Operations, Compliance, and Technology to shape product direction, resolve competing priorities, and ensure alignment to enterprise objectives.
• Identify, evaluate, and prioritize opportunities to improve business processes and customer outcomes through technology‑enabled solutions in a highly regulated environment.
• Apply advanced analytical and interpretive thinking to complex business problems, translating ambiguous or conflicting inputs into clear product direction aligned with enterprise standards.
• Translate business strategy and requirements into well‑defined user stories and acceptance criteria, ensuring clarity, alignment, and shared understanding across delivery teams.
• Exercise decision authority over scope, sequencing, and priority trade‑offs, balancing value delivery, risk exposure, dependencies, and capacity constraints.
• Represent the voice of the customer and business in Agile ceremonies, providing direction, clarification, and prioritization guidance to ensure teams deliver against intended outcomes.
• Define and monitor product success metrics (KPIs and outcomes), using data and insights to inform continuous refinement of roadmap and backlog priorities.
• Provide product leadership and mentorship to analysts and delivery team members through guidance and feedback, without formal people management responsibility.
• Assess and manage product‑related risk, ensuring solutions comply with regulatory, control, and policy requirements, and escalate issues appropriately to protect the firm, its clients, and its reputation.

Recommended Qualifications:

• 6-10 years serving as a Product Owner, Product Manager, or Business Lead for a software application(s)
• Strong ability to prioritize work and make trade-offs in a complex, regulated environment
• Experience working with Agile / Scrum teams
• Proven stakeholder management and communication skills
• Ability to translate business strategy into executable product backlog
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication
• Experience working with Verint Workflow Management or other Workflow Management systems

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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