Lead Shelter Monitor (7248)

Job Summary:

Assists residents staying in the shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.

Schedule/Hours: Overnight, 11pm-7am, Sunday through Thursday

Employee Benefits:

• Affordable Health Insurance
• Retirement Plan with Employer Match
• 29 days Paid Time Off

This Position is Responsible For:

• Supervisory Responsibilities (10%) 
  • Acts as the lead worker to the Shelter Monitor position; trains and instructs employees and volunteers in the proper methods and procedures; assists with scheduling; informs Manager of any staff issues requiring attention. 
• Intake and Discharge Responsibilities (25%)  
  • Answers telephone and responds to questions regarding the shelter operations. 
  • Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster. 
  • Orients new clients to the program and prepares case records to facilitate case management; records daily statistics. 
  • Inputs client information to HMIS accurately and in accordance with established timelines and procedures; updates client files as needed; obtains client’s signature on forms as well as house rules and regulations. 
• Housekeeping and Chore Distribution Responsibilities (25%)  
  • Distributes towels, linens, and personal hygiene items to clients. 
  • Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.). 
• Building Security Responsibilities (20%)  
  • Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry. 
  • Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities. 
  • Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.  
• Cooking and Food Inventory Responsibilities (20%)  
  • Participates in the selection and preparation of food; monitors expenditures ensuring compliance with budget constraints; purchases needed food items from the store; serves food and snacks to clients; assists clients in the cleaning of the kitchen after meals. 
  • Maintains an adequate level of food and supplies inventory; prepares inventory records and ensure the accountability and security of inventory items. 

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements. 
• Ability to read, write and communicate the English language effectively. 
• Ability to perform data entry into a computer. 
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action. 
• Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building. 
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25lbs.) frequently. 
• Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.  

Knowledge, Skills and Abilities: 

• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same. 
• Knowledge of general office procedures and practices. 
• Knowledge of basic record keeping practices and procedures. 
• Knowledge of proper cooking methods and procedures. 
• Ability to communicate effectively with clients in order to control, lead, and motivate behavior. 
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns. 
• Ability to work independently and with limited supervision while enforcing established policies and procedures. 
• Ability to present a positive and professional image of The Salvation Army. 

Education and Experience:

• High School diploma or G.E.D.

AND

• Two years progressively responsible experience working within a social services program,

OR

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

• Valid State Driver's License

Equal Opportunity Employer: Veterans | Disabled