Lead Technical Implementation Consultant

About Shipium

Modern operators turn to Shipium when they want to turn their supply chain into a strategic value driver. Shipium's platform provides cloud infrastructure and leading AI capabilities that optimize costs and scale automation.

We’re building tech that connects previously fragmented systems and automates complex supply chain decisions to deliver speed and value across operations. 

Founded in 2019 by supply chain technology experts from Amazon and Zulily, the company is on a mission to help every eCommerce company provide its customers a great delivery experience while simultaneously reducing their costs to fulfill orders.

About the role

Are you a technical delivery expert who thrives at the intersection of complex software configuration, strategic solutioning, and team mentorship? Do you love the challenge of bridging the gap between cutting-edge product engineering and real-world customer operations?

As the Lead Technical Implementation Consultant at Shipium, you won't just follow a deployment checklist—you will own the technical execution lifecycle. Operating with full autonomy, you will manage post-contract integration projects across our enterprise product portfolio. You will act as the primary technical anchor for our implementation team, driving modern, AI-augmented workflows and leveling up internal capabilities while ensuring our customers experience a seamless, rapid time-to-value.

If you are looking for a high-impact role where you can engineer scalable processes, mentor a growing team, and directly influence product development, we want to talk to you.

What you'll do

• Deep-Dive Solutioning: Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers.
• API Configuration: Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices.
• Strategic Trade-offs: Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite.
• Customization Scoping: Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations.

• Process Engineering: Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs).
• End-to-End Delivery: Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success.
• Risk Management: Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders.

• Team Level-Up: Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows.
• Feedback Loop Champion: Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap.

Scale the Team: Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices.

• SaaS Expertise: 7+ years of related technical experience in a fast-paced SaaS environment.
• Supply Chain/Logistics Background: Proven track record in a customer-facing technical implementation, software delivery, or solutions architecture role within the supply chain tech space (WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred).
• AI-Augmented Workflow: Required proficiency in utilizing AI tools to accelerate daily workflows, code generation, troubleshooting, or documentation. Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred.
• Core Systems: Strong proficiency with JIRA, Confluence, and modern project management systems.
• Education: Bachelor’s degree, or an equivalent combination of education and experience.

• Technical Mastery: Ability to deeply understand, apply, and cross-train others on complex technical architectures and APIs.
• Ownership & Adaptability: A self-starter mindset; thrives under pressure, adapts readily to changing environments, and holds themselves and collaborators accountable.
• Exceptional Communication: Comfortably presents highly technical solutions to both executive stakeholders and engineering teams alike.

At Shipium, Employees enjoy full medical, dental & vision coverage (with 65% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 28* states, 8 paid weeks of parental leave, paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off. 

Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources ([email protected]) and let us know the nature of your request and your contact information.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.

*Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin. 

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