Learning Experience Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Own the end-to-end development and delivery of learning programs, applying adult learning methodologies and instructional design principles to create programs that address specific learner needs.
• Identify the most suitable formats for training materials based on learner needs, and lead the creation of targeted, engaging content that aligns with learner experience design and program objectives.
• Serve as the primary point of contact for stakeholders throughout the learning program development process, gathering program requirements and translating them into strategic, impactful learning programs that align with organizational goals.
• Lead collaboration with cross-functional teams to ensure learning programs align with business objectives, adjusting approaches as needed to meet evolving needs and ensuring scalability and effectiveness.
• Assess the effectiveness of learning programs, implement continuous improvements, and identify the most suitable learning technologies and methodologies to enhance program delivery and learner engagement.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

We are the Learning & Enablement team, driving the transformation of how PayPal’s Service Experience organization learns, grows, and performs. Our team designs and delivers modern, AI-powered learning experiences that accelerate teammate readiness, improve customer outcomes, and support operational excellence across the globe. We partner closely with our managed learning partner, to scale design, delivery, analytics, and innovation. 

• Our multidisciplinary team includes Learning Experience Designers, Learning Experience Managers, Learning Curriculum Managers, a Learning Technologist, and a Learning BI Analyst, all united by a common mission – to equip our people with learning experiences and journeys that accelerate growth, ensure knowledge is always within reach, and enhance every customer interaction. 

What you need to know about the role:  

The Learning Experience Designer will bring user-centered design to build future-ready, performance and skill-based learning that is data-driven, simulation-enhanced, and scalable across internal and partner audiences. 

In your day-to-day role you will: 

• Design End-to-End Learning Experiences 

• Create engaging, human-centered learning journeys that align with business outcomes and learner needs, blending digital, virtual, and experiential components seamlessly. 

• Apply Learning Science and Design Thinking 

• Use proven learning science principles, data insights, and design thinking methods to craft experiences that enhance retention, motivation, and on-the-job performance. 

• Develop Skill-Based Learning Programs 

• Translate role capabilities and business priorities into skill-based curricula that focus on measurable proficiency improvement rather than time-based completion. 

• Leverage AI and Automation in Design 

• Use AI tools (e.g. iXHello, Syntheisa, Easygenerator) to accelerate content design, personalize learning pathways, and generate adaptive or scenario-based materials. 

• Create Digital and Multimedia Learning Assets 

• Design and produce high-quality eLearning, videos, simulations, and microlearning content that are interactive, scalable, and aligned with brand and accessibility standards. 

• Collaborate Cross-Functionally with SMEs and Partners 

• Work closely with Learning Curriculum Managers, subject matter experts, Learning Architect, and the Managed Service Partner to co-create and validate content accuracy and impact. 

• Continuously Evaluate and Improve Learning Solutions 

• Gather learner feedback, usage data, and performance metrics to iterate and refine learning experiences for maximum effectiveness and learner satisfaction. 

• Integrate Learning into the Flow of Work 

• Design for immediacy, embedding learning moments into systems like Salesforce, digital adoption platforms, and other workflow tools 

• Ensure Compliance, Inclusivity, and Accessibility 

• Build learning solutions that meet internal governance, compliance, and accessibility (e.g. WCAG) standards while being inclusive for a diverse global workforce. 

• Champion Innovation and Experimentation 

• Stay ahead of learning technology and experience design trends, piloting new AI, simulation, or immersive approaches to continuously elevate learner engagement and ROI. 

What do you need to bring? 

• 3+ years in instructional/experience design 

• Mastery of ID tools: Articulate Storyline, Vyond, Adobe Captivate and Camtasia 

• Strong grasp of learning science and user-experience (UX) 

• Familiarity with simulation, Digital Adoption Platforms (DAP), Learning Management Systems (LMS) and Learning Experience Platforms (LXP) 

• Understanding of xAPI and analytics integration 

• Passion for innovation and inclusion in learning 

• Skilled at stakeholder facilitation and proposal prototyping 

Subsidiary:

Travel Percent:

-

Primary Location | Pay Range:

Additional Location(s) | Pay Range:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.