Learning Lead II

Job Description
Are you passionate about driving positive change and empowering others to reach their full potential? Join our Consumer Bank Learning team as a Learning Lead II and help shape the future of professional development for over 40,000 employees across Retail Branches, Community and Business Development, JP Morgan Private Client, and Virtual Banking.
As a Learning Lead II within our team, you'll design and deliver innovative, digital-first learning solutions that cover a broad spectrum of topics-from products and systems to relationship development and professional skills. You'll collaborate with subject matter experts and stakeholders to create engaging content that leverages the latest in AI-driven technologies and multimedia, ensuring our workforce is equipped for success in a fast-paced, ever-evolving environment. If you're ready to make a meaningful impact and help our organization thrive, we want to hear from you!
Job responsibilities

• Develop engaging, effective, digital-first learning solutions for a diverse workforce
• Partner with subject matter experts and stakeholders to design and deploy innovative, multi-media training programs that drive business results
• Leverage microlearning, AI-driven solutions, and emerging technologies such as Gen AI simulations to boost learning adoption and engagement
• Measure and report on the impact of training programs to demonstrate business value
• Monitor learner feedback and collaborate with stakeholders to continuously innovate and improve training offerings
• Apply emerging AI technologies seamlessly within the flow of work
• Work closely with cross-functional teams to implement learning solutions
• Ensure all learning activities are well-designed and meet development and accessibility standards

Required qualifications, capabilities, and skills

• College degree or certification in a relevant field, or prior experience in learning development or branch banking
• Up-to-date knowledge of AI advancements in learning and educational technology trends
• Demonstrated experience designing and implementing training solutions that elevate skills
• Ability to effectively apply AI technologies in the flow of work
• Proven track record of collaborating with cross-functional teams to implement solutions
• Strong project management skills with success managing multiple projects in a fast-paced, deadline-driven environment
• Excellent analytical, problem-solving, and time management skills
• Proactive self-starter, able to work independently and as part of a team - organized, detail-oriented, self-motivated, and delivery-focused
• Strong relationship management skills; able to interact with employees at all level
• Excellent written and verbal communication skills; comfortable presenting to large and small groups

Preferred qualifications, capabilities, and skills

• 3+ years' experience in the financial services industry, focusing on training, learning and development, human resources, and/or program management
• Proficiency in learning management systems, Zoom, SurveyMonkey, LLM Suite, and Mentimeter
• Knowledge of Consumer Banking preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.