The Legal Specialist will support client inquiries and collaborate with teams, ensuring timely issue resolution and adherence to processes.
This is a remote position.
Paradigm is seeking a Legal Specialist to support a global legal industry client. This role focuses on completing assigned tasks accurately and on time, handling consumer-facing discussions with professionalism and empathy, and serving as an escalation point for issues that fall outside standard processes. The Specialist will work closely with internal teams, project managers, and clients to ensure high-quality work, meet deadlines, and uphold a strong client-focused approach.
Type: 1 year contract
Location: Remote, USA (In Approved States)
Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.
As a Legal Specialist you will:
- Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
- Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
- Work effectively in a highly collaborative environment with a variety of business partners
- Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
- Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Requirements
Our skills and experience wish list includes:
- JD from an accredited US law school or foreign law degree and LLM is required
- Flexible and customer service focused
- Outstanding written and verbal communication skills are required
- Ability to communicate complex ideas to diverse audiences clearly
- Ability to handle changing or competing priorities to support business needs
- Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
- Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook
Assignment lengths are estimated based on the expected load or scope of work. There is a possibility that the work may last longer or finish sooner than anticipated. If the work extends beyond the expected duration, we may extend the assignments based on quality and productivity. Conversely, if the work concludes earlier, we will attempt to find alternative assignments at the client. However, if we are unable to do so, the assignment will come to an end.
Benefits
Paradigm offers a competitive benefits package that includes medical, dental, vision, life, 401K, PTO, and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Similar Jobs
Information Technology • Professional Services • Software • Design
Perform remote review and analysis of legal documents, claim forms, contracts, and supporting materials; respond to complex client inquiries; follow project protocols and feedback; monitor claims and case health; assist supervisors with issue resolution; support quality assurance, deadlines, and client-focused outcomes.
Top Skills:
Microsoft AccessExcelMicrosoft OutlookMicrosoft Word
Information Technology • Professional Services • Software • Design
The Legal Specialist role involves handling inquiries, assisting in issue resolution, creating scripts, and collaborating with teams to ensure high-quality work in a remote environment.
Top Skills:
AccessExcelMs Office SuiteOutlookWord
eCommerce • Healthtech • Kids + Family • Retail • Social Media
Write, edit, build, and QA sponsored email campaigns; set branded email standards; develop and coach AI-assisted production workflows; analyze email performance and report monthly; manage multiple high-volume assignments and flex into other branded content formats.
Top Skills:
ChatgptClaudeFigmaGeminiSlack
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
