Provide remote technical support, troubleshoot issues, design security solutions, manage cloud and virtualization environments, and communicate with clients. Requires strong IT skills and customer service.
We’re looking for someone who enjoys solving problems… especially the ones that start with ‘nothing changed, it just stopped working.’
We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction. The ideal candidate is proactive, solutions-driven, and focused on security, reliability, and performance.
They are a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
What will your responsibilities be?
- Provide remote technical support via phone, ticketing systems, and remote tools.
- Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
- Design and implement solutions to improve security, uptime, and performance.
- Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
- Administer virtualization platforms (VMware, Hyper-V).
- Support and maintain cloud infrastructure (Azure and/or AWS).
- Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
- Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
- Perform network, server, and security assessments following best practices.
- Communicate clearly and proactively with clients and internal teams.
What skills will you need?
- 7–10 years of hands-on experience, ideally in an MSP environment.
- Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
- Advanced experience with virtualization (VMware, Hyper-V).
- Experience with cloud platforms (Azure and/or AWS).
- Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
- Excellent communication, organization, and time-management skills.
- Proactive, results-oriented, and a strong team player.
- Experience handling customer support via calls and tickets.
- Professional-level English.
- Nice to have: technical sales experience.
Ideally, you will have one or more of the following certifications:
- CompTIA Net+ and/or CompTIA Security+
- CCNA or CCIE-Cisco certifications a real plus
- Microsoft certifications for Azure, Office 365, Security
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Sell Nexthink's Digital Employee Experience platform into large enterprise IT organizations across the Northeast. Build territory plans, generate pipeline, engage executives and technical stakeholders, lead discovery, proofs-of-concept, negotiation and close. Partner with cross-functional teams to drive new logo acquisition, expansion, and consistently exceed bookings targets while evangelizing the DEX value proposition.
Top Skills:
AIDexNexthinkSpark
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Sell Nexthink’s Digital Employee Experience platform into large enterprise IT organizations across an assigned territory. Build territory plans, prospect and qualify pipeline, lead complex multi-stakeholder sales cycles, manage proofs-of-concept, develop business cases and executive presentations, negotiate and close deals, and drive expansion and long-term customer value to exceed bookings targets.
Top Skills:
AINexthinkSaaSSpark
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Drive new enterprise business for Nexthink in a West-region territory by building strategic account and territory plans, prospecting, engaging executive stakeholders, aligning POCs to business value, negotiating and closing complex SaaS deals, and partnering across channels and services to meet and exceed bookings targets.
Top Skills:
AIDex (Digital Employee Experience)SaaSSpark
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
