Design, configure, and support LiveVox contact center solutions including dialer campaigns, IVR workflows, routing, agent desktops, integrations (APIs/CRM/SFTP), reporting, compliance, testing, and production support to optimize call performance and KPIs.
Role Summary We are seeking an experienced LiveVox Developer to design, develop, and support contact center solutions using the LiveVox platform. The ideal candidate will have hands-on experience configuring dialer campaigns, IVR workflows, APIs, reporting, and integrations within inbound/outbound contact center environments.
Key Responsibilities
- LiveVox Platform Development & Configuration
- Configure and manage inbound and outbound campaigns.
- Build and maintain IVR workflows using LiveVox scripting tools.
- Set up skill-based routing and call flows.
- Configure agent desktops and call handling logic.
- Implement dialer strategies (Preview, Progressive, Predictive, Manual).
- Integration & API Development
- Integrate LiveVox with CRM systems (Salesforce, custom CRM, etc.).
- Work with SFTP processes for data imports/exports.
- Configure web services for real-time customer data lookups.
- Reporting & Analytics
- Create and customize reports using LiveVox reporting tools.
- Support KPI dashboards (AHT, RPC, abandonment rate, contact rate).
- Analyze call data for performance optimization.
- Compliance & Regulatory Support
- Implement call monitoring and quality assurance configurations.
- Testing & Deployment
- Perform unit testing and support UAT.
- Troubleshoot call routing and campaign performance issues.
- Provide production support and incident resolution.
Required Qualifications
- 10+ years of experience in contact center technologies.
- 3+ years hands-on experience with LiveVox platform.
- Strong knowledge of:
- Dialer configurations
- IVR scripting
- API integrations
- SQL for reporting
- Experience in outbound collections or customer service environments.
- Understanding of telecom concepts (SIP, VoIP, call flows).
Preferred Qualifications
- Experience in Banking, Financial Services, or Healthcare contact centers.
- Knowledge of CRM integrations (Salesforce preferred).
- Familiarity with workforce management tools.
- Agile/Scrum project experience.
Technical Skills
- LiveVox Admin & Configuration
- REST APIs / Web Services
- SQL
- SFTP / Batch processing
- Call flow design
- Telecom basics (SIP, DID, ANI, DNIS)
Soft Skills
- Strong troubleshooting ability
- Stakeholder communication skills
- Ability to work in production support environments
- Documentation and requirement gathering experience
Compensation, Benefits and Duration
Minimum Compensation: USD 44,000
Maximum Compensation: USD 156,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead end-to-end delivery of high-priority, cross-functional Revenue initiatives including product and partnership launches. Develop integrated program plans, establish governance and operating cadences, drive cross-functional alignment, manage risks and dependencies, and create repeatable launch frameworks and executive communications to ensure successful market readiness and post-launch stabilization.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead buy- and sell-side Quality of Earnings engagements: analyze financials, assess earnings quality, working capital, and net debt; prepare diligence reports and presentations; manage VDRs; mentor junior staff; support valuation, deal structuring, integration planning, and business development.
Top Skills:
ExcelFinancial DatabasesVirtual Data Rooms
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The Senior Auditor will conduct audits, assess risk, test internal controls, and mentor junior staff, while maintaining client communications.
Top Skills:
Aicpa StandardsCpaGaapGaasPcaob
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
