LTSS and Dual Eligible Program Manager

Job Summary:
The LTSS and Dual Eligible Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.
Essential Functions:

• Responsible for successful delivery of LTSS and Dual Eligible programs

• Understand the LTSS and Dual Eligible programs to ensure effective cross functional coordination throughout the organization

• Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle

• Assist with the continuous improvement of program / project management best practices, processes, and tools

• Responsible for ensuring program closure activities are completed

• Lead stakeholders in the refinement of the program design

• Collaborate with functional owners on the identification and assignment of resources

• Collaborate with IT and EPMO on the identification and assignment of IT resources

• Ensure compliance to LTSS requirements

• Capture and consolidate LTSS Program KPIs

• Assess, manage, and control program scope, schedule, and change impacts

• Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed

• Maintain program stakeholder matrix

• Drive cross-functional communication between impacted business

• Work with Talent Development and Communications to develop project communication and training plans

• Ensure effective communication across project managers and business analysts

• Facilitate and drive Program Stakeholder meetings

• Represent program in governance meetings

• Review and approved program meeting minutes

• Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors

• Track, compile and report program metrics and budget

• Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders

• Maintain program RAID

• Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices

• Responsible for quality or program SharePoint site and program document repository

• Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program

• Develop program operations and support plan

• Performs any other job related duties as requested.

Education and Experience:

• Bachelor's degree in project management, Business, Computer Science or related field required

• Master's degree in related field preferred

• Equivalent years of relevant work experience may be accepted in lieu of required education

• Three (3) years program management experience required

Competencies, Knowledge and Skills:

• Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.

• Experience working in project management software is required

• Demonstrates excellent analysis and reporting skills

• Excellent decision making/problem solving skills

• Exceptional interpersonal and relationship building skills

• Excellent critical listening and thinking skills

• Proven ability to effectively interact with all levels of the organization of management within and externally to the organization

• Excellent written and verbal communication skills

• Customer service oriented

• Ability to shape the approach to needed results and gain consensus of the approach

• Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors

• Experience managing a project of up to $10M+ in budget

• Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations

• Demonstrates a sense of urgency

• Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)

• Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare

Licensure and Certification:

• None required

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

• Travel is not typically required

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business