Management Services Senior Business Analyst

Time Type:

This is an in-office position.

Department:

Job Summary:

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Serves as a liaison between the business/operations team and IT teams

• Partner with business executives across all markets to assess needs of the departments and branches for the assigned applications   

• Facilitates the definition of business needs, requirements, and process optimization goals for the assigned application(s); Communicates business needs with appropriate operations and IT executives to formulate executable plans to meet needs of the business

• Facilitates the design, documentation, analysis, creation, and testing of the assigned application based on user design specifications

• Work cross functionality to solve problems and implement changes through implementation and on-going maintenance of the application(s); Collaborates with the vendor/internal team on functional issue resolution

• Develops reports; Prepares trend analysis based on reporting data from the application and provide necessary analytics to the business team

• Assist in the management of goals based on KPI’s set by the business, i.e. past due notices, low score targets, etc.

• Addresses functional application questions for management and users

• Supports and focuses on prioritization from business team’s end user’s perspective for new requirements and enhancements

• Facilitates regular meetings to address issues, enhancements, etc.

• Collaborates with the technical teams on the Change Management planning and implementation

• Coordinates, in conjunction with technical teams, the Disaster Recovery testing

• Displays acceptable Leadership core competencies, and is committed to continued development of strengths and gaps, in the following categories:

• Individual Work Characteristics

• Decision-Making

• Planning and Organizing

• Leadership Styles

• Interpersonal skills

• Communication skills

• Project Management

• Other duties as assigned

SKILLS

• Facilitation

• Excellent verbal and written communication skills

• Active listening

• Complex problem-solving

• Conflict resolution

• Coordination

• Critical thinking

• Monitoring

• Negotiation

• Service orientation

• Speaking

• Social perceptiveness

• Systems evaluation

• Systems analysis and evaluation

• Time management

• Teamwork

• Calmness in high stress times

• Judgment and decision making

• Organization

• Risk management

• Information technology

EDUCATION & EXPERIENCE

• Associate degree or higher in a related field or 3+ years  relevant work experience or analyst experience

• Experience with Microsoft Office products:  Excel, Word, PowerPoint, Outlook, Visio

• Relatable knowledge and experience of Information Technology principles and concepts preferred

• Knowledge of banking principles and concepts preferred