Manager, Business Consultant - Process Improvement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Job Profile Summary

The Manager, Business Consultant supports process improvement and operational excellence initiatives across the organization. This role applies Lean Six Sigma methodologies, facilitates improvement events, and partners with stakeholders to analyze, redesign, and enhance business processes. The ideal candidate is a strong problem solver with experience in process mapping, data analysis, and cross-functional collaboration.

Required Qualifications

• 5+ years of experience
• Lean Six Sigma Green Belt (required)
• Demonstrated hands-on application of Lean / Six Sigma tools to support process improvement initiatives
• Process Improvement & Mapping
• Experience supporting or leading process improvement efforts within a business or operational function
• Proficiency in process mapping (e.g., SIPOC, swimlane diagrams, Value Stream Mapping)
• Ability to identify process gaps, inefficiencies, and recommend improvements
• Event Facilitation
• Experience participating in and/or facilitating Kaizen events, Rapid Improvement Events (RIEs), or workshops
• Ability to support structured sessions, capture outputs, and help drive follow-through on actions
• Problem Solving & Analytics
• Working knowledge of DMAIC or similar structured problem-solving methodologies
• Ability to analyze data, track metrics, and support insights-driven recommendations
• Proficiency in tools such as Excel, Power BI, or similar
• Stakeholder Collaboration
• Strong interpersonal skills with ability to collaborate across teams and functions
• Ability to communicate findings and recommendations clearly to business partners
• Experience working in a matrixed environment
• Ability to manage and support multiple initiatives or workstreams
• Strong organizational skills with attention to detail and timelines
• Experience supporting implementation and sustainment of process changes
• 2+ years of experience in business consulting, professional improvement, operations, or related roles
• Demonstrated ability to contribute to measurable improvements (efficiency, cost, quality, or experience)
• Exposure to change management practices

Preferred Qualifications

• Experience facilitating smaller-scale events independently
• Exposure to change management practices
• Industry experience (e.g., healthcare, insurance, financial services)

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.