Manager Client Experience

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Client Experience Manager, you will serve as one of the primary points of contact for all day-to-day activities within the Community Business Office Client Experience Team. In this role, you will establish trusted relationships with assigned clients: small, independent, and rural hospitals, and, when appropriate, expand partnerships through the introduction of new solutions. You will also support the Client Experience Team and collaborate cross-functionally within R1 to drive high client satisfaction and safeguard client retention.

To thrive in this role, you must bring a dynamic, client-first mindset and approach external relationships from the client’s perspective while leveraging proactive communication, strong analytical skills, and daily leadership. The Client Experience Manager will lead and support a variety of initiatives requiring a high level of coordination and collaboration across multiple organizational units.

Here’s what you will experience working as a Customer Experience Manager:

• Own and manage relationships with assigned clients, ensuring alignment on goals, performance outcomes, and overall book of business

• Lead client communications, including business reviews and ongoing performance discussions, ensuring clear visibility into results, risks, and action plans

• Partner cross-functionally with R1 operational, service delivery, and support teams to drive performance, resolve risks, and deliver operational excellence

• Analyze and communicate performance metrics, translating data into actionable insights and improvement plans

• Support client growth and retention efforts, including participation in contracting, renewals, and initiatives tied to client satisfaction metrics (e.g., KLAS, NPS)

• Oversee client deliverables and documentation, including CRM updates, meeting materials, and coordination with CDM to ensure accuracy and quality

Required Skills:

• Bachelor’s degree or equivalent experience

• 3+ years of experience in client management, account management, or a related customer-facing role in acute care RCM; rural hospital experience is preferred

• Working knowledge of healthcare revenue cycle management, CRCR preferred

• Proven ability to build and maintain strong client relationships

• Strong communication and presentation skills with the ability to influence stakeholders

• Ability to manage multiple priorities in a fast-paced, matrixed environment

• Analytical mindset with experience using data to drive decisions

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook