Manager Digital Solutions

POSITION SUMMARY:  The Digital Solutions Manager leads a team that drives the analysis, design, development, and operational support of strategic digital projects for Republic Services.  The Digital Solutions Manager is responsible for the successful delivery of Republic Digital IT roadmap projects and is accountable for on-time and on-budget delivery of complete technical solutions that frequently span multiple systems.  The Digital Solutions Manager oversees Tier 2 support operations for republicservices.com, as well as infrastructure and platform support functions. Additionally, this leader manages DevOps engineers and is responsible for maintaining the DevOps pipeline and release management processes to ensure smooth deployments and continuous integration/continuous delivery (CI/CD) for the team. This role collaborates closely with multiple business stakeholders, Digital Development, Enterprise Architecture, Integration, CRM, and ERP systems to deliver high-quality, durable solutions and maintain operational excellence. .

PRINCIPAL RESPONSIBLITIES:

• Leads one or more cross functional Agile teams in the analysis, design, and development of strategic digital projects on the IT roadmap.

• Manages Tier 2 support operations for republicservices.com, ensuring timely resolution of complex technical issues and maintaining service availability.

• Oversees infrastructure and digital platform support functions, ensuring optimal performance, reliability, and scalability.

• Manages DevOps engineers and oversees the DevOps pipeline, including CI/CD processes and release management, to ensure efficient and reliable deployments.

• Ensures that technical solutions are aligned with Enterprise Architecture and applications and systems are built for uninterrupted availability, and meet performance requirements, future extensibility, multiple system integrations, long-term growth and low-maintenance support.

• Ensures that technical and quality standards are enforced throughout the software development lifecycle.

• Manages competing priorities, workloads and activities to achieve multiple project objectives that meet end-user requirements.

• Identifies and communicates risks throughout projects and makes recommendations to remediate.

• Develops and maintains strong working relationships and partnerships with key business systems stakeholders.

• Stays current on software development techniques and recommends improvements in support of application development efforts.

• Recommends and spearheads process improvements that help the broader organization become more efficient.

• Oversees and participates in all phases of the Software Development Life Cycle (SDLC).

• Plans and manages budgets, forecasts, projects and associated staffing requirements.

• Ensures that service delivery meets agreed-to service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service.

• Ensures that service delivery meets agreed-to service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service.

• Develops strong relationships with key vendors providing components of the department's services.

• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Experience managing multiple teams comprised of offshore, nearshore, and local members.

• Experience managing systems in a hybrid environment of Premise and SaaS.

• Experience with highly transactional, e-Commerce websites.

• Experience supporting complex systems with significant integration points and external Third Party systems through APIs.

• Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies.

• Experience with Agile tools such as Rally and Confluence.

• Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues.

• Demonstrated ability to develop strong customer relationships, problem solve and improve efficiencies and productivity.

• Ability to work within shifting priorities and tight timelines.

• Strong project management skills.

• Must be a disciplined process-oriented manager, able to lead implementation of best practice controls and processes.

• Must be highly organized, high energy, and results oriented individual capable of providing technical leadership within and across the organization.

• Effective decision-making skills, even under pressure and while lacking all of the desired information detail.

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of information systems management experience.

• Minimum of 3 years of experience managing large, high volume, mission critical systems and development teams through all phases of the technology lifecycle from initial deployment through retirement

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.

• Committed to Serve: We go above and beyond to exceed our customers’ expectations.

• Environmentally Responsible: We take action to improve our environment.

• Driven: We deliver results in the right way.

• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies

• CDP Discloser

• Dow Jones Sustainability Indices

• Ethisphere’s World’s Most Ethical Companies

• Fortune World’s Most Admired Companies

• Great Place to Work

• Sustainability Yearbook S&P Global