Manager, Fraud Risk & Compliance Operations

Summary of the role:

The Manager, Fraud Risk and Compliance Operations is a critical role within the Global Risk & Compliance Organization at WEX. This dynamic role has managerial responsibilities spanning compliance, risk engagement and solutioning, first-line quality control, and risk assessments. This role has high visibility amongst senior leadership across the company. 

The ideal candidate is diplomatic, has a risk mindset, and also understands that responsible growth is a critical part of WEX’s enterprise strategy. You will be successful in this role as you deploy data-driven problem-solving skills, relationship building, communication, and risk assessment capabilities.

This role engages closely with many teams, including Commercial, Product, Engineering, and Risk.

How You’ll Make An Impact

• Be an integral part of the development of a compliance center of excellence, with an emphasis on banking/financial regulatory compliance.

• Take a lead role in internal audits, external audits, and regulatory examinations.

• Advise on potential products and services and their alignment with various regulatory schemes.

• Work closely with the compliance team at WEX Bank, our wholly owned subsidiary.

• Manage the BSA/AML first-line quality assurance program and quality assurance analysts.

• Guide your team on best practices and compliance and risk-related principles.

• Manage a team of embedded risk partners (also known as REST) to vet new products and initiatives, aligning closely with commercial leadership teams. 

• Utilize a data-driven approach to develop KPIs and ensure accountability across all team functions.

• Collaborate closely with partners in Commercial and Product to ensure project prioritization alignment.

• Provide guidance, support, and mentorship to the embedded risk partners to instill a solutions-oriented, risk-appropriate culture within the team.

• Liaise with senior line of business and product leaders and remain apprised of strategic initiatives and product plans.

• Lead the compliance operations function, including advising on compliance-related topics for new initiatives and changes to existing product functionality.

• Lead our WEX Inc. complaint response responsibilities, including regulatory responses and BBB complaints.

• Manage a team of fraud risk analysts, specializing in assessing fraud risks and mitigation recommendations.

• Use a data-driven approach to solutioning and decision-making.

• Analyze existing systems and processes to identify bottlenecks and opportunities for improvement.

• Influence priority, expectations, and timelines within your areas of responsibility.

• Focus on instrumentation and team efficiency and performance measurables

• Interact and communicate effectively with peer groups, middle management, and senior leaders within the organization.

• Lead weekly stakeholder governance meetings to review initiatives and identify necessary stakeholders.

Experience You’ll Bring

• Bachelor’s degree in Business Administration, Finance, Risk Management, or related field; or equivalent experience.

• 7-10 years experience in banking and regulatory compliance.

• Minimum three years of people management/leadership experience.

• Possess the Certified Regulatory Compliance Manager (CRCM) designation.

• Experience with payment products compliance.

• Prior sales/commercial experience is a plus.

• Demonstrable track record of data-driven leadership and results.

• Strong problem-solving skills, excellent communication and collaboration skills.

• Passionate about utilizing emerging technologies to optimize operations.

• Demonstrated experience in implementing and executing risk frameworks, including controls, policies, procedures, Risk Control Self-Assessments (RCSAs), and maintaining risk registers.

• Possess a deep understanding of WEX's business and products to effectively identify emerging risks. Familiarity with the complexities of the payment industry and its regulatory environment is crucial.

• Demonstrated ability to effectively navigate heavily matrixed teams including IT, Product, Commercial teams, Risk, and Operations.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $109,000.00 - $145,000.00