Manager, Implementation

Title:  Manager, Implementation

Summary of Role

Managers of Implementation are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry. Our mission is to help organizations harness the full potential of these solutions enabling them to improve inefficiencies, deliver visibility, automate, collaborate, and grow. Given the complexity of today’s business environment our customers need every advantage at their disposal to optimize performance. As an Implementation Manager, you will collaborate with cross functional teams to help our customers develop technological systems and solutions based off the specific needs of an organization.

How You’ll Succeed

• Reach the actual revenue targets for each revenue category, maintaining proper staffing levels and keeping at or above the target operating margins
• Properly balance revenues and expenses of your corresponding product offering
• Keep a healthy customer satisfaction, by properly delivering on projects and on ongoing support. Protect the customers in the region from churning our products and maintain at or above the company's gross retention targets
• Maintain a healthy team environment by looking after your team's workload, their career development and job satisfaction
• Maintain employee attrition levels aligned with the company overall target

What You Bring

• Knowledge of the regional differences on all aspects of how Command Alkon engages with customers and prospects relative to each region 
• Strong leadership skills, being able to lead teams from 5 to 12 people from different areas of expertise: project management, field technicians, and application consultants
• Proven ability to drive business decisions based on company’s financial results
• Wisdom and judgment based on experience; Ability to make decisions and clear recommendations  
• Ability to see, identify, and diagnose problems and find creative solutions (Possibility thinker)
• Excellent organizational skills. Able to self-organize priorities and balance their own workload. Capable of managing multiple priorities/projects simultaneously

Who You Are

Directs Work: You provide direction, delegate, and remove obstacles to get work done.

Ensures Accountability: You hold self and others accountable to meet commitments.

Drives Results: You consistently achieve results, even under tough circumstances.

Business Insight: You apply knowledge of business and the marketplace to advance the organization's goals.

Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans & Aligns: You plan and prioritize work to meet commitments aligned with organizational goals.

Situational Adaptability: You adapt your approach and demeanor in real time to match the shifting demands of different situations.

All Company Core Competencies

Customer Focus: You build strong customer relationships and deliver customer-centric solutions.

Cultivates Innovation: You create new and better ways for the organization to be successful.

Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.

Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.

Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.

Develops Talent (Mgmt. Only): You develop people to meet both their career goals and the organization's goals.