Sr. Sales Engineer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Senior Sales Engineer on the PayPal Global Professional Services team, you will own the end-to-end technical relationship for an assigned portfolio of Partner accounts. You'll be responsible for providing technical consultation and integration services for the implementation of PayPal's payment, identity, and platform capabilities across Commerce platforms, enabling seamless experiences for mobile, online, and in-store transactions. Your role will remove technical friction, accelerate time-to-revenue, and position PayPal as the client’s trusted long-term payments partner.

Job Description:

Essential Responsibilities:

• Recognize and articulate business requirements
• Implement PayPal solutions while adhering to guidelines and company policies
• Provide technical development and coding support
• Guide clients through testing and pre-launch activities
• Relay constructive feedback to internal groups
• Address specific customer business requirements or new product features
• Ensure partners implement optimal integration strategies and user experience best practices
• Assess and troubleshoot integration issues
• Onboard new PayPal acquisitions into Application Security tools
• Advocate security awareness and implement best-practice security procedures

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Qualify opportunities alongside Sales, mapping merchant business goals to PayPal’s product capabilities, crafting solution architectures, demos and prototypes that showcase the “art of the possible”
• Run discovery workshops to develop requirements around PayPal's ecommerce solutions

• Serve as technical project lead from discovery to contract signature, through go-live, building rollout plans, leading merchants’ developers through integration milestones, and coordinating internal Engineering, Product, Risk and Servicing resources
• Establish best-practices, webhook and testing patterns to ensure resilient payment flows

• Act as trusted advisor after go-live, analyzing transaction data and payment KPIs to recommend new capabilities (i.e. stablecoins, agentic commerce, network-token update, A/B routing, APMs, etc.)
• Drive technical health checks, roadmap sessions, and executive briefings to unlock solution expansion and additional merchant value

• Capture recurring merchant pain points, influence our product roadmap and surface feature requests to Product/Engineering to be the “voice of the customer” inside the company.

• Build reusable assets, such as reference architectures, sample code, white-papers, demos, etc. Speak at internal technical events, webinars, conferences and partner events to evangelize PayPal’s solutions and modern payments architecture trends

• Mentor junior customer engineers and contribute to continuous improvement of presales and implementation playbook

Position Requirements:

• Bachelor’s degree or equivalent experience in finance and computer science.
• 5+ years of experience/exposure in the following areas:
  • Web and mobile technologies including Web Services, APIs, GraphQL, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
  • Multiple major programming languages (C++, Objective-C, C#, Java, JavaScript, Ruby, Perl, .NET, PHP, Python).
• 5+ years of experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors, is highly valued.
• Exceptional communication skills, both written and verbal in English.
• Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel.
• Ability to translate requirements into detailed design and solution documents.
• Ability to quickly assess and troubleshoot most integration issues
• Effective time management skills to work with multiple external customers concurrently.
• Self-starter who can ramp up on new products quickly; design, develop and implement holistic custom solutions to enable expedited and seamless partner onboarding and launches
• Strong presentation skills (Presenting to Business units and technical teams)
• Less than 10% domestic travel. International travel is not expected.

Subsidiary:

PayPal

Travel Percent:

10

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $111,500 to $191,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.