Manager Notification of Admission

Job Family:

Travel Required:

Clearance Required:

The Manager, Notification of Admission (NOA) Services is responsible for the day-to-day leadership, operational oversight, and performance of Guidehouse’s NOA operations. This role manages onshore and offshore Patient Access Representatives and serves as the primary operational liaison between Guidehouse and client stakeholders to ensure timely and accurate admission notifications, proactive denial prevention, and consistent achievement of service-level expectations.

The Manager provides hands-on leadership across workforce management, training, quality assurance, SOP development, reporting, and continuous process improvement while ensuring compliance with payer-specific and client requirements. This position requires direct experience performing NOA-related work and leading teams responsible for admission notification activities.

Guidehouse is a leading provider of consulting and managed services to healthcare organizations nationwide. Our teams help providers improve financial performance, operational efficiency, and patient outcomes through innovative revenue cycle solutions.

As the Manager of NOA Services, you will play a critical leadership role in building high-performing teams, strengthening client relationships, and delivering measurable results for our healthcare partners.

What You Will Do:

• Directly supervise and support onshore and offshore NOA Patient Access Representative teams.

• Assign, prioritize, and monitor daily work queues to ensure timely completion of payer notifications.

• Serve as the primary operational liaison between Guidehouse and client departments, including Patient Access, Case Management, Utilization Review, Revenue Integrity, Health Information Management, and Revenue Cycle leadership.

• Provide hands-on support for complex accounts, escalations, payer issues, and workflow challenges.

• Monitor daily admission volumes, staffing capacity, productivity, and service level performance.

• Develop and maintain staffing plans to support client needs and volume fluctuations.

• Lead onboarding, training, mentoring, and performance coaching for NOA staff.

• Develop, maintain, and continuously improve Standard Operating Procedures, work instructions, and training materials.

• Conduct quality assurance reviews and identify opportunities for process improvement.

• Ensure compliance with payer-specific notification requirements and client contractual obligations.

• Lead regular operational meetings with Guidehouse and client leadership teams.

• Identify trends contributing to notification-related denials and implement corrective action plans.

• Develop performance dashboards and operational reports for internal and client stakeholders.

• Coordinate closely with offshore leadership to ensure alignment of workflows, quality standards, and productivity expectations.

• Participate in implementation planning, workflow design, and transition activities for new client engagements.

• Promote a culture of accountability, teamwork, customer service, and operational excellence.

What You Will Need:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field; or equivalent combination of education and experience.

• Minimum three years of hands-on experience performing Notification of Admission, authorization, utilization management support, or related payer notification functions.

• Minimum three years of healthcare operations leadership or supervisory experience.

• Demonstrated experience managing remote teams, including offshore resources.

• Strong understanding of hospital inpatient and observation workflows.

• Knowledge of commercial, Medicare, Medicaid, and managed care payer notification requirements.

• Experience working with hospital electronic medical record systems, including Epic and/or Meditech.

• Experience developing operational workflows, SOPs, and training programs.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication, presentation, and stakeholder management abilities.

• Proficiency in Microsoft Excel, Outlook, PowerPoint, Teams, and reporting tools.

What Would Be Nice To Have:

• Five or more years of healthcare revenue cycle leadership experience.

• Experience managing outsourced or managed services healthcare operations.

• Experience supporting multiple hospital clients simultaneously.

• Knowledge of authorization, utilization management, denial prevention, and case management workflows.

• Experience with performance improvement methodologies and operational excellence initiatives.

• Prior experience working in a consulting or healthcare managed services environment.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.