Manager of People Operations

Position Summary: 

We’re looking for a Manager, People Operations to lead the design, delivery, and optimization of our compensation, benefits, and people operations programs — ensuring they’re competitive, compliant, efficient, and employee-centric. 

This is a hands-on player/coach role that balances strategic impact with operational excellence. You’ll oversee total rewards, people systems, and the full employee lifecycle from an operations perspective— from onboarding through transitions and offboarding — while ensuring the integrity of our policies, compliance reporting, and data privacy standards. 

You’ll treat the employee experience as a product, leveraging feedback, analytics, and AI-driven insights to continuously improve how people experience work at MacroHealth.

Key Accountabilities:  

Total Rewards Leadership 

• Own and optimize compensation and benefits programs for US and Canada, ensuring competitiveness, compliance, and alignment with company philosophy.
• Partner with the Chief People Officer on compensation and benefits strategy and design; own and manage the daily administration and vendor relationships for all health, welfare, and retirement programs.
• Oversee 401(k) plan administration, including compliance testing, audits, and vendor coordination.
• Conduct benchmarking and total rewards analyses to inform pay structures, incentives, and benefit offerings.
• Collaborate with Finance and Leadership on compensation planning, budgeting, and total rewards communication.
• Ensure compliance with pay equity, transparency, and employment regulations across jurisdictions. 

Employee Lifecycle & Experience 

• Own the full employee lifecycle, including onboarding, transitions, internal mobility, leaves, immigration, and offboarding.
• Manage immigration and visa processes (sponsorships, renewals, and compliance documentation) in partnership with external counsel.
• Continuously improve lifecycle programs through automation, analytics, and employee feedback.
• Collaborate cross-functionally with Finance, Legal, and IT to deliver smooth, compliant employee experiences. 

People Systems, Analytics & Data Stewardship 

• Lead HR systems strategy, ensuring data accuracy, scalability, and usability.
• Develop people analytics dashboards that inform leadership decisions around compensation, headcount, retention, and workforce insights.
• Leverage AI and automation to streamline processes and elevate data-driven decision-making.
• Ensure compliance with data privacy and security standards, maintaining confidentiality and integrity across systems (e.g., GDPR, PIPEDA). 

Policy, Compliance & Governance 

• Maintain and evolve HR policies and handbooks to ensure compliance, equity, and cultural alignment.
• Partner with Legal and Leadership on policy updates in response to regulatory changes.
• Oversee compliance reporting, including applicable federal/state filings.
• Serve as a trusted advisor on People policies, ensuring managers and employees understand and apply them consistently.
• Ensure 100% compliance across compensation, benefits, immigration, and employment audits. 

Team Leadership 

• Coach and develop the PeopleOps Generalist, providing direction, feedback, and opportunities for growth.
• Foster operational excellence and a mindset of continuous improvement within the PeopleOps function. 

Required Education and Experience:  

• 7–10 years of progressive experience in People Operations, Total Rewards, or HR, with demonstrated ownership of compensation, benefits, compliance, and HR systems programs.
• Hands-on experience managing benefits programs, including 401(k) plan administration, vendor management, renewals, and audits.
• Strong grounding in compensation — able to benchmark roles, analyze market data, and support compensation planning cycles.
• Proven experience managing compliance reporting (e.g., EEO-1, ACA, COBRA, FMLA) and ensuring adherence to employment regulations.
• Experience managing immigration and visa processes (sponsorships, renewals, and compliance) for U.S. and/or Canadian employees.
• Deep understanding of U.S. HR practices and familiarity with Canadian employment and benefits regulations.
• Proficiency with HRIS platforms, analytics, and workflow automation, and curiosity about leveraging AI-driven solutions to improve efficiency and insight.
• High standards for data accuracy, privacy, and confidentiality, with knowledge of GDPR and PIPEDA compliance principles.
• A player/coach mindset — able to balance daily execution with process improvement, and to mentor and develop others within the PeopleOps function.
• Excellent communicator and collaborator with a bias for action. 

What Success Looks Like in This Role 

• Compensation and benefits programs are market-aligned, equitable, and clearly communicated.
• 401(k) and benefits programs are well-managed, compliant, and high-satisfaction.
• Compliance filings are completed accurately and on time.
• Employee lifecycle processes (including immigration) are consistent, compliant, and well-rated by employees.
• HR policies and handbooks are current, clear, and reflect company culture.
• 20–30% reduction in manual HR work through automation and AI-assisted processes.
• HR systems data accuracy >95% with strong privacy controls.
• 100% compliance across pay, benefits, and employment audits.
• The PeopleOps Generalist is thriving under strong coaching and development. 

Why You’ll Love Working Here 

• A people-first culture where your work directly shapes how employees experience the company.
• The opportunity to blend technology, compliance, and human connection to create a modern People function.
• A chance to experiment with AI and automation to elevate efficiency and insight.
• Competitive pay, great benefits, and a supportive, collaborative team that believes in continuous improvement. 

Location: Remote anywhere within the US (Must be located in the US)

Salary: $120,000 - $140,000 annual base salary plus bonus, equity, 401k match, flexible PTO and medical/dental/vision insurance

Core Competencies:

One Team:

Act as one team with fellow MacroMates and customers

Value humility, low ego, and collaboration

Maintain an All for One, One for All attitude

Deliver on Promises:

Do the right thing

Do what you say you will do

Work with a sense of urgency and transparency

Macro Thinking: 

Challenge yourself and others to think boldly, bigger, and into the future

Lead with a Growth Mindset

Act as a thought leader for the healthcare industry

MacroHealth is an equal opportunity employer.