Manager, Risk Operations

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Manager, Risk Operations, you'll lead a team focused on protecting our customers and business at a pivotal point in the payments lifecycle. You'll drive withdrawal risk mitigation efforts, manage daily operations, and collaborate across Product, Engineering, Compliance, and Analytics to scale our risk controls. With strong judgment and a data-driven mindset, you'll shape both the tactical execution and long-term strategy of how we approach withdrawal operations at DraftKings.
What you'll do

• Lead and develop a team of Team Leads, Specialists, and frontline associates focused on withdrawal risk operations.
• Manage daily workflows, balancing fraud prevention, customer experience, and operational efficiency.
• Translate operational insights into clear requirements for tooling, policy, and process enhancements.
• Use dashboards and metrics to track performance, surface trends, and guide data-informed decisions.

What you'll bring

• At least 5 years of experience in Payments, Risk Operations, Fraud, or Financial Operations, including 2+ years managing people.
• Deep understanding of withdrawal and payment risk concepts (ACH, cards, KYC, AML, chargebacks).
• Strong communication and cross-functional collaboration skills, particularly with Product, Engineering, and Compliance teams.
• Data fluency and proficiency with dashboards or tools such as SQL to drive insight and performance.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 91,200.00 USD - 114,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.