Manager Sales

The Manager Sales leads day-to-day Austin Spurs sales execution and is accountable for overall ticket sales performance, including revenue, paid attendance, and ticket yield across season ticket memberships, group tickets, and premium ticket products. 

Reporting to the Director of Business Development, this role leads five full-time Account Executives, executes the Austin sales plan, adjusts campaigns and sales initiatives, and explains results, recommends changes, and owns follow-through. 

The position serves as the primary Austin sales lead for cross-department collaboration and H-E-B Center coordination. The Director retains responsibility for developing the Austin sales plan and revenue goals and for staffing and compensation decisions. 

What You’ll Do: 

• This position directly supervises five full-time Account Executives and is responsible for day to-day coaching, training, development, performance management, performance evaluations, scheduling, and leave and timecard approvals, as applicable. Staffing and compensation decisions remain with the Director of Business Development.

• Develop and implement sales plans in partnership with the Director Business Development to achieve new sales and renewal revenue goals across Austin Spurs season ticket memberships, group tickets, and premium ticket products. Establish team priorities and adjust sales activities based on performance and business needs. Translate the plan into team priorities and day-to-day sales activities.  
• Own accountability for Austin ticket sales performance, including revenue, paid attendance, and ticket yield. Analyze and explain results against goals, identify performance gaps, recommend changes to the Director, and own implementation and follow-through on agreed actions.  
• Serve as the primary Austin sales lead for cross-department collaboration and sales coordination with H-E-B Center. Communicate sales priorities and requirements, coordinate execution, resolve sales-related operational issues.
• Lead day-to-day coaching and performance management for five full-time Account Executives. Establish activity and performance expectations aligned with the sales plan, monitor individual and team results, and provide training, feedback, and corrective coaching.
• Oversee sales pipeline and CRM practices, including prospect management, opportunity tracking, timely follow-up, and data accuracy. Establish consistent sales processes and reinforce their use across the team.
• Prepare revenue forecasts and analyze sales performance, including new business, renewals, and conversion trends. Communicate results, risks, and recommended actions to the Director of Business Development.
• Partner with Marketing, Digital, Creative, and Analytics to develop and execute sales campaigns, align outreach with available ticket products, and evaluate campaign effectiveness.
• Guide the team’s customer relationship and renewal efforts, including resolving escalated sales or service concerns and identifying opportunities to strengthen retention and repeat business.

Who You Are:  

• Bachelor’s degree in Business, Marketing, Sports Management, or a related field, or an equivalent combination of education and relevant experience.  

• Minimum five years of relevant sales experience with increasing responsibility, including at least two years supervising and developing a sales team.” Sports or entertainment experience preferred. 

• Demonstrated success achieving sales goals, driving new business and renewal revenue, and improving team performance through coaching. 

• Experience developing sales plans, managing pipelines, preparing revenue forecasts, and using performance data to guide decisions. 

• Proficiency with CRM platforms and Microsoft Excel, including sales reporting and data analysis. Experience with Microsoft Dynamics CRM and Ticketmaster Archtics preferred. 

• Strong communication, relationship management, and organizational skills, with the ability to coordinate cross-functional work and manage competing priorities. 

• Ability to work on-site in Austin and Cedar Park and work evenings, weekends, holidays, and events as business needs require. 

Physical Requirements:

• Regularly perform computer-based work, including preparing reports, maintaining sales records, and communicating through digital platforms. 

• Move throughout office and arena spaces to attend meetings, support sales activities, and interact with staff and customers. 

• Remain seated for periods of office work and stand or walk for extended periods during games, events, and sales activities. 

• Work in an arena environment with variable lighting, elevated noise levels, and crowds. 

• Occasionally lift, carry, push, or pull materials weighing up to 25 pounds.