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Lead a billing team for transportation services, ensuring accurate, timely billing and payment processing. Collaborate with IT and Business Process teams to design and support billing solutions, drive continuous process improvements, monitor compliance (SOX, RevRec606), resolve billing issues, and report status to management.
Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!
About the Team
The Search Engineering team builds the core infrastructure and services behind Lucidworks’ search and personalization platform. The team develops tools that scale Fusion in the cloud, automate deployment and failure recovery, improve service efficiency, and simplify how internal teams interact with customer environments.
About the Role
As the Manager of the Search Engineering team, you will lead and support a globally distributed group of engineers responsible for delivering high-quality, customer-focused features. You’ll balance people leadership with technical stewardship: coaching engineers, fostering collaboration across time zones, and setting clear expectations while partnering closely with the team to design, build, and evolve reliable, scalable solutions that meet customer needs.
This role reports to the Senior Manager of Search Engineering.
Responsibilities
- Lead and mentor a team of software engineers, providing technical guidance and strategic direction
- Drive innovation and automation in Search engineering to improve efficiency, scalability, and reliability
- Collaborate with cross-functional teams to ensure the delivery of high-quality products to customers
- Work closely with Product team to coordinate and prioritize work including project management (Agile/Scrum)
- Partner with Leadership and Product Operations to determine feature scope, project milestones, and achievable deadlines within our release cycle.
- Help the team understand the technical scope of requested work and how each task fits with project goals and priorities.
- Understand obstacles to individual and overall team success and develop plans to remove them.
- Contribute to and maintain technical processes, particularly in code repo management, test coverage metrics, and automated CI/CD and code quality gates.
- Stay up-to-date with industry trends and best practices in cloud engineering and search
Our Stack
- Java
- Python
- Terraform
- Kubernetes
- Jenkins
- GCP, Azure, AWS
- Go
Skills & Qualifications
- 5+ years of experience in cloud software development, with expertise in GCP, Azure, and/or AWS
- 0-3 years of experience in a leadership or managerial role, overseeing product-led, cloud-based software engineering teams
- 7+ years experience directly developing applications throughout the software development lifecycle with focus in Java or other high level language.
- Experience developing microservice-based applications.
- Strong experience with containerization including Kubernetes
- Proven experience in managing large-scale distributed systems across multiple cloud environments
- Experience with SaaS infrastructure and deployment models
- Strong problem-solving skills and ability to thrive in high-impact, fast-paced environments
- Experience with Apache SOLR is a plus
- Excellent communication and leadership skills
- Acceptable background check
Competencies
- Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
- Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
- Strong verbal and written communication skills
- Empathy and care for all stakeholders of Lucidwork including employees, customers, partners, and guests
- Ability to handle confidential information
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.
Thank you for your interest and we look forward to learning more about you.
Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
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