Manager - SMB Sales Engineering

Lumos is looking for a full-time Manager – SMB Sales Engineering! If you have experience as a Sales Engineer leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! 

As the Manager – SMB Sales Engineering, you will lead a technical team driving revenue growth within the Small-Medium Business (SMB) segment. This role blends deep 100% fiber based technical expertise with sales, construction and operational experience to support property owners, developers, and operational teams through solution design, site survey completion and construction costs, enabling high-performance execution across property owners, developers, and SMB operators. This Manager plays a critical role in optimizing SMB operational workflows, improving the end-to-end quote-to-cash process by increasing efficiency, accuracy, and scalability. The Manager partners cross-functionally with Sales, Finance, Legal, Construction, and Network Operations (NetOps) to streamline processes and accelerate revenue realization. 

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. 

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. 

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. 

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. 

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.  

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. 

Essential Functions

• Lead, coach, and develop a high performing team of SMB Sales Engineers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Partner with SMB Sales leadership to support pipeline growth and construction completion.
• Improve win rates from identifying opportunities through construction completion.
• Assess and improve end-to-end SMB workflows from qualification to billing activation.
• Identify process bottlenecks and implement scalable solutions to reduce cycle time.
• Coordinate internal and external resources for access agreements and site survey completions.
• Rapidly scale solution design and construction hand-off, and revenue acceleration.
• Develop standardized tools, templates, and processes to improve consistency and execution.
• Collaborate with Construction and NetOps teams for alignment of timelines and requirements.
• Serve as an operational bridge between Sales, Legal, and Finance.
• Leverage various systems for workflow tracking, i.e. Salesforce, AGOL, VC4, Sitetracker etc.
• Improve communication and documentation standards to reduce friction in deal execution.
• Support forecasting accuracy by providing insights into project feasibility and deliverables.
• Performs other duties as assigned, including departmental and cross-functional projects.

Knowledge, Skills, and Abilities Required                                                                                   

• Strong cross-functional collaboration and excellent communication skills.
• Demonstrated experience improving sales engineering processes and quote-to-cash workflows.
• Excellent vendor relations and customer service skills.
• Proficiency with Salesforce (CRM and pipeline management).
• Experience scaling technical sales operations in high-growth markets.
• Competence to lead, develop, and support team members.
• Ability to manage multiple priorities simultaneously.

Other Experience & Requirements

• 5+ years of experience in sales engineering, technical pre-sales, construction and operations.
• 2+ years of experience leading or mentoring technical teams.
• Associate’s degree required; bachelor’s degree preferred.
• FTTH telecom service provider experience required.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Excellent communication and presentation skills.
• Experience in high-growth, fast-paced environments.

Physical Requirements

• Frequently operates computer, keyboard, and related peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.