Manager, Software Engineering

See yourself at Twilio

Join the team as Twilio’s next Engineering Manager on Twilio’s IAM Platform products team.

About the job

This position is needed to lead and scale a high-impact engineering team building Twilio’s core IAM platform capabilities, ensuring secure, reliable, and scalable access for developers and customers worldwide.

As an Engineering Manager on the IAM Platform team, you will lead engineers responsible for designing, building, and operating always-on, distributed systems that power Twilio’s authentication and authorization services. You’ll balance people leadership, technical strategy, and operational excellence while partnering closely with Product and cross-functional teams to deliver secure, customer-centric solutions at scale.

Responsibilities

In this role, you’ll:

• Be a champion for your team, setting individuals up for success and putting others’ growth first.
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
• Advocate agile processes, continuous integration and test automation.
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have a minimum of 10+years total software engineering experience with 5 years of proven track record of leading and managing software teams.
• Experience managing multiple work streams within the team
• Bachelor’s or Master’s degree in Computer Science, Engineering or related field.

Someone who can take an idea and drive and build the roadmap while patterning but not relying entirely in product management. 

• Technical Experience with:
• REST APIs
• Programming languages: Java/GoLang
• Datastores like Aurora, DynamoDB Etc.
• container technologies - Docker/Kubernetes.
• modern automated testing and CI/CD pipelines. 
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.
• Excellent problem solving, critical thinking, and communication skills.
• Broad knowledge of development environments and tools used to implement and build code for deployment.
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil. 
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.

Desired:

Previous experience of the below would be a great plus:

• Co-Pilot and Agentic Authentication and Authorization.
• IAM domain experience.
• Self-service and customer enablement platform

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

.The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C: $188,240.00 - $235,300.00 
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until March 20th, 2025 but may change based on business needs.