Manager of Technical Success

Manager of Technical Success
Location: Austin, TX • Merelbeke, BE • Remote
Department: Customer Success
Reports to: Director of Customer Success
Position Type: Full‑time
Context & Impact
As Lansweeper continues to expand globally, we're building a stronger, more scalable Technical Success organization to ensure customers experience technical excellence from onboarding to ongoing adoption.
This Manager of Technical Success will design and lead the Technical Success & Implementation team, creating the blueprint for how Lansweeper implementations are delivered, standardized, and continuously optimized.
Your mission: build the implementation function, develop world‑class technical talent, and drive measurable customer outcomes in deployment quality, onboarding velocity, and product adoption.
Challenge
The main challenges you'll face are:

• Designing and standardizing Lansweeper's global implementation methodology from the ground up.
• Balancing hands‑on technical leadership with people management across distributed teams.
• Driving process consistency and measurable quality across all technical post‑sales engagements.

Key Responsibilities

• Lead, mentor, and develop Technical Success Manager and Implementation Specialists
• Design and scale the Lansweeper implementation framework - defining scope, playbooks, quality standards, and handover criteria.
• Own strategic and complex customer onboardings, ensuring correct architecture, deployment, and technical health checks.
• Collaborate cross‑functionally with Sales, Pre‑Sales, Product, Engineering, and Support to align outcomes and represent the Voice of the Customer.
• Define and manage success metrics, including time‑to‑value, adoption rates, and implementation completion quality.
• Champion continuous improvement by analyzing operational data and refining processes and tooling.

Key Requirements
Hard skills:

• 6-10+ years in technical roles (e.g., Systems Administrator, Network Engineer, Solutions Architect, Technical Consultant, or Technical Success Manager).
• 2-5+ years of leadership or player/coach experience within a technical or customer success organization.
• Strong technical depth in networking, system administration, SaaS architectures, and IT asset discovery.
• Proven experience building repeatable implementation processes and scalable technical workflows.
• Certifications such as A+, Network+, or equivalent; advanced certs a plus.
• Familiarity with tools like CRM systems, Jira, Confluence, or Customer 360 platforms.
• Experience with Lansweeper or related ITAM/IT discovery tools preferred.

Soft skills:

• Strong leadership, coaching, and communication skills.
• Strategic thinker with an ability to simplify technical complexity.
• Passionate about building teams, driving excellence, and aligning technical execution with customer success.

Our Offer

• Competitive salary aligned with market benchmarks.
• Comprehensive benefits package and performance bonus.
• Hybrid flexibility - work from home or our offices in Austin (TX) or Merelbeke (BE).
• Career growth and learning opportunities in a fast‑growing global SaaS company.
• Company events, team gatherings, and a culture focused on innovation and collaboration.

Company Info
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights-spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:

• Tame hybrid infrastructures
• Manage compliance risks
• Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:

• One Team - united across boundaries
• We Care - customers and people at the center
• We Grow - learning, sharing, improving
• We Deliver - focusing on what truly matters

Team Info
You'll join the Technical Success & Implementation team within Customer Success, collaborating closely with Technical Success Managers, Implementation Specialists, Pre‑Sales Engineers, and Product & Engineering.
Team size: mid‑sized, global, with members in Austin, TX and Merelbeke, BE.
Call to Action
Ready to shape Lansweeper's Technical Success organization and make a global impact?
Click "Apply" now or share this role with someone in your network.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws .