Manage day-to-day execution of digital product and service enablement: plan and deliver training, create and maintain enablement content and SOPs, run support operations analytics, manage project plans for system rollouts, and partner with Data & Technology and business stakeholders to drive adoption and continuous improvement.
The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org
POSITION SUMMARY:
Reporting to the Associate Director, Technology Enablement, the Manager, Technology Enablement performs the day-to-day execution of the organization’s digital product and service enablement strategy. This role ensures staff have the knowledge, resources, and support needed to effectively adopt and utilize enterprise systems. The Manager contributes to training delivery, enablement content, and user support operations, while also managing the intake, prioritization, and execution of enablement-related initiatives. In close partnership with Data & Technology, Operations, and business stakeholders, this role translates system and process changes into clear, user-centered experiences that drive adoption and reduce friction.
This position requires a detail-oriented, collaborative team player with strong project management, customer service, and technical operations skills, along with a focus on continuous improvement and delivering measurable outcomes. This role is ideal for a developing professional ready to take ownership of execution and grow into broader enablement and project leadership responsibilities.
Mission Impact: This role contributes to the organization’s fourth pillar to Strengthen and Sustain Our Organization by supporting accountability, optimizing technology, improving efficiency, and enabling staff to work effectively and consistently.
ESSENTIAL DUITES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned:
Training & Adoption
Reporting to the Associate Director, Technology Enablement, the Manager, Technology Enablement performs the day-to-day execution of the organization’s digital product and service enablement strategy. This role ensures staff have the knowledge, resources, and support needed to effectively adopt and utilize enterprise systems. The Manager contributes to training delivery, enablement content, and user support operations, while also managing the intake, prioritization, and execution of enablement-related initiatives. In close partnership with Data & Technology, Operations, and business stakeholders, this role translates system and process changes into clear, user-centered experiences that drive adoption and reduce friction.
This position requires a detail-oriented, collaborative team player with strong project management, customer service, and technical operations skills, along with a focus on continuous improvement and delivering measurable outcomes. This role is ideal for a developing professional ready to take ownership of execution and grow into broader enablement and project leadership responsibilities.
Mission Impact: This role contributes to the organization’s fourth pillar to Strengthen and Sustain Our Organization by supporting accountability, optimizing technology, improving efficiency, and enabling staff to work effectively and consistently.
ESSENTIAL DUITES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned:
Training & Adoption
- Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools.
- Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials.
- Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights.
Enablement Content & Knowledge Management
- Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality.
- Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined.
- Coordinate updates across platforms (e.g., knowledge bases, intranet, tools like Spekit) to create a seamless user experience.
Project & Delivery Management
- Develop and manage project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives.
- Partner with Data & Technology, Operations, and business stakeholders to ensure alignment on scope, requirements, and timelines.
- Track progress, manage risks, and proactively communicate updates to stakeholders to ensure successful delivery.
Support Operations and Data Initiatives
- Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement.
- Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience.
- Act as a feedback loop between end users and system owners to inform ongoing enhancements.
- Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.
QUALIFICATIONS:
- Bachelor’s degree or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
- Experience supporting training, documentation, user support, or technology enablement efforts.
- Experience delivering training and/or creating documentation for systems used by audiences with varying levels of technical proficiency.
- Demonstrated ability to coordinate projects or initiatives, including organizing tasks, tracking progress, and collaborating with stakeholders.
- Strong ability to translate technical concepts and process changes into clear, user-friendly materials.
- Solid organizational and time management skills, with the ability to manage multiple priorities and follow through on deliverables.
- Ability to work independently while also collaborating effectively across teams.
- Interest in improving user experience through training, documentation, and support.
- Comfortable working across multiple systems and tools in a dynamic environment.
- Experience working with enterprise systems and platforms, preferably within a nonprofit environment, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).
PAY TRANSPARENCY:
The ALS Association's pay range for this position is $60,405 - $69,166 annually.
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