Manager, Underpayment Recovery Services

Role and Responsibilities

• Manage inventory to profitability.
• Implement departmental and organizational policies and procedures.    
• Generate and analyze reports to improve process, business practice, realized efficiency gains and ensure profitability.    
• Optimize services to maintain the highest level of client satisfaction and analyst efficiency.    
• Be a dedicated problem solver and forward thinker by offering solutions to sustain current business and develop opportunities for future business.   
• Liaise with multi-departments and industry to compliment knowledge and offer new trends.   
• Coach, develop, and mentor staff to achieve quality performance by sharing knowledge and practicing servant leadership
• principles, while continuing to develop personal management skills necessary to lead and handle unique challenges.    
• Supervise staff work schedule, adherence to policies, monitor and evaluate performance .   
• Recruit, interview, hire, and train new staff in the department.    

Qualifications

• Bachelor’s degree or equivalent experience
• Prior experience as a team lead or similar role
• Proven track record of successful results-oriented revenue cycle management
• Underpayment/ZBA or equivalent experience required
• Knowledge of EMR’s and provider operating systems
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.
• Ability to deal with the complexities related to escalation impact, resolution timeframes and conflicting or competing priorities.
• An analytical and results focused mindset with a creative can-do attitude.
• MS Office skills
• Advanced communication skills with multiple levels throughout a healthcare organization
• Proven track record in personal development to self and others
• High attention to detail

MENTAL AND PHYSICAL DEMANDS

• This position will be exposed mainly to an indoor office environment and will be expected to work in or 
  around computers and printers.
• The nature of the work is sedentary, and the employee will be sitting most of the time.
• Essential physical functions of the job include typing and the repetitive motion to utilize computer 
  software and hardware continuously throughout the day.
• Essential mental functions of this position include concentrating on analytical tasks, reading 
  information, and verbal/written communication to others continuously throughout the day.

RELATED DUTIES AS ASSIGNED

• This job description documents the general nature and level of work but is not intended to be a 
  comprehensive list of activities, duties, or responsibilities required for this position.  Consequently, employees may be asked to perform other duties as required. 
• Employees may also be asked to complete certain compliance requirements set forth by our Business 
  Partners in the performance of their jobs including but not limited to requests for background and drug 
  screenings and disclosures of personal health information or personally identifiable information. 
• Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and 
  followed. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the 
  functions outlined above.