Managing Consultant, Splunk

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role

We are seeking a highly skilled Managing Consultant and Leader of the CX team with deep expertise in Splunk architecture, engineering, and implementation to join our Professional Services organization. This role is both technical and strategic and is responsible for leading complex customer engagements, advising executives and technical stakeholders, and ensuring successful deployments of Splunk-based solutions.

The Managing Consultant brings senior-level engineering expertise, thought leadership, and a customer-first mindset. You will serve as a trusted advisor, guiding customers through best practices, data strategy, operational maturity, and long-term value realization from their Splunk investments.  In addition to leading delivery and customer experience, this role will play a key part in helping define, develop, and scale Presidio’s Splunk Managed Services practice, partnering with sales, delivery, and solution architects to build repeatable offerings that meet evolving client needs.

Responsibilities include: 

• Customer Engagement & Delivery
  • Lead end-to-end delivery of Splunk Professional Services engagements, including architecture design, implementation, optimization, and troubleshooting.
  • Serve as the primary technical point of contact for customers throughout the engagement lifecycle.
  • Conduct discovery workshops to understand business goals, data sources, operational challenges, and longer-term managed services opportunities
  • Translate customer requirements into scalable, secure, and performant Splunk solutions.
  • Deliver high-quality documentation, diagrams, runbooks, and knowledge transfer sessions.
  • Partner with Sales, the Solution Architect team, and the Delivery team leaders to ensure seamless handoffs, consistent customer experience, and successful outcomes.
  • Act as a customer advocate, proactively identifying risks, addressing concerns, and driving continuous improvement in service delivery.
• Technical Expertise
  • Architect and deploy complex Splunk Enterprise and Splunk Cloud environments.
  • Develop advanced searches, dashboards, alerts, and custom visualizations.
  • Create and tune props/transforms, CIM mappings, data onboarding configurations, and TA customizations.
  • Integrate Splunk with external systems including security tools, cloud platforms, and SIEM/SOAR solutions.
  • Troubleshoot performance issues, ingestion gaps, and search inefficiencies in large, distributed environments.
  • Apply Splunk best practices for scaling, clustering, security, data retention, and platform governance.
• Thought Leadership & Advisory
  • Act as a strategic advisor to senior customer stakeholders, helping them mature their Splunk practice.
  • Recommend operational models, use cases, dashboards, data strategies, and governance frameworks.
  • Provide guidance on observability, security analytics, IT operations, or business analytics depending on customer need.
  • Support development of managed services offerings by contributing to capability frameworks, service bundles, and operational playbooks
• Team Leadership
  • Lead and mentor a team of Customer Experience Engineers, providing direction, guidance, and day-to-day support focusing on technical excellence and a customer-first mindset.
  • Monitor team utilization, project assignments, and workload to ensure balanced and effective delivery.
  • Serve as the escalation point for technical and delivery challenges.
  • Promote a culture of accountability, delivery excellence, collaboration, and continuous improvement
  • Mentor and coach the CX Team consultants, focusing on technical excellence and a customer-first mindset.
• Project & Stakeholder Management
  • Partner with Project Managers to ensure on-time, on-scope delivery with exceptional customer satisfaction.
  • Communicate technical risks, issues, and recommendations in a clear, executive-ready manner.
  • Contribute to scoping, level-of-effort estimates, and Statements of Work (SOWs).
  • Work closely with the Account Executive/Account Manager to identify expansion opportunities, support account growth strategies, and help drive additional business within the customers you serve.

Required Skills and Professional Experience:

• Bachelor’s degree or equivalent experience and/or military experience
• 8+ years of hands-on Splunk engineering experience in enterprise environments.
• Expertise across Splunk Enterprise, Splunk Cloud, and associated components (indexers, SHC, deployment server, ingestion pipelines).
• Proven experience delivering customer-facing Professional Services or consulting engagements.
• Proven ability to drive exceptional customer experiences by aligning technical delivery with customer outcomes, expectations, and long-term value realization.
• Deep knowledge of SPL, data modeling, CIM, and advanced dashboarding.
• Strong understanding of Linux, networking fundamentals, scripting languages (Python, Bash), and cloud platforms (AWS/Azure/GCP).
• Ability to clearly articulate complex technical concepts to both technical and non-technical audiences.
• Experience serving as an escalation point and trusted advisor for customers, ensuring successful engagement delivery and customer satisfaction
• Strong troubleshooting skills and experience with large-scale distributed environments.

Preferred Skills and Professional Experience:

• Demonstrated experience leading or mentoring customer-facing (CX) teams, including technical consultants, engineers, or delivery resources in enterprise environments.
• Splunk certifications (Architect, Consultant II, ES/SOAR certifications, or O11y certifications).
• Experience with Splunk Enterprise Security, ITSI, or Observability Suite.
• Experience integrating Splunk with SIEM/SOAR platforms, cloud security, or DevOps pipelines.
• Prior experience in a Professional Services, pre-sales, or customer-facing engineering role.

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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 DCW