Managing Director

Role & Responsibilities:

• Serve as the Client Executive for assigned clients, acting as a trusted advisor and primary point of contact throughout all phases of engagement.
• Build and sustain long-term client relationships rooted in trust, transparency, and exceptional service.
• Prioritize client satisfaction, responsiveness, and continuous improvement in every aspect of service, design, and project delivery.
• Foster firmwide collaboration to ensure projects benefit from the full depth of Pfluger’s expertise and resources.
• Oversee financial performance at the client level, including invoicing accuracy, project profitability, and resource alignment to deliver efficient, high-quality outcomes.
• Champion a culture of learning, design excellence, and innovation, ensuring that client outcomes consistently reflect Pfluger’s purpose and values.
• Measure and evaluate success through client satisfaction surveys, repeat work, and share of bond program opportunities, consistently positioning Pfluger as a top-performing firm within key districts and markets.
• Partner with the discipline leads/directors to identify staff resources required to secure work.
• Oversee project-level activities of the project management staff.

• Lead assigned business development initiatives, including prospect prioritization, client acquisition, and identification of growth opportunities within target markets.
• Maintain and strengthen strategic client relationships, overseeing proposals, contracts, and negotiations to ensure mutual success and alignment with firm objectives.
•  Conduct client interviews, strategic planning sessions, and visioning discussions, leading and facilitating solution-based conversations that align client goals with Pfluger’s expertise.
•  Utilize the firm’s CRM systems to monitor pipeline value, client engagement stages, and strategic relationship development.
• Collaborate closely with leadership and firm executives to identify, pursue, and execute new opportunities that support the firm’s strategic growth and profitability.

• Embody Pfluger’s core values, consistently demonstrating Do What’s Right, Build Synergy, Make a Difference, and Never Settle.
• Serve as a brand ambassador, representing the firm’s purpose, thought leadership, and strategic vision.
• Promote the firm at industry conferences, award submissions, and public engagements.
• Lead by example, fostering a collaborative, innovative, and high-performing culture across project teams.
• Proactively identify and mitigate risks at the project and client levels.
• Partner with other offices and business units to leverage firm resources and expertise, ensuring solutions of the highest quality.

Experience & Qualifications:

• Alignment with Pfluger’s purpose of “inspiring people to create a more meaningful human experience,” with a commitment to continuous learning and improvement.
• Proven leadership in delivering high-quality craft and products, and driving business development. 
• Demonstrated ability to navigate complex challenges, serving as the client’s primary escalation contact and ensuring timely, effective resolution that strengthens relationships.
• Passionate advocate for innovative design, exceeding client expectations, and embodying core values in decision-making. 
• High integrity, accountability, and exceptional communication skills.
• Expertise in designing learning environments with general knowledge of REVIT and enthusiasm for generative design. 
• ERP system knowledge preferred, or a strong systems-oriented mindset. 
• Professional degree in Architecture is required. 
• Licensed/Registered Architect is required. 
• Minimum of 15 years of relevant experience. 

Location:

About
Since 1972, Pfluger Architects has designed spaces that reflect the vision and aspirations of the people who will use them. With more than 130 employees across five Texas offices, we focus on creating environments for K-12 and higher education that foster connection, creativity, and growth.Our work is guided by a culture of learning, where every project is an opportunity to ask questions, challenge ideas, and try new approaches. We are driven by curiosity and imagination, always seeking innovative solutions that push boundaries and create lasting impact. And, at the heart of our process is a culture of design, where intentionality and creativity come together to ensure every project is meaningful and successful.These values shape everything we do, helping us create spaces that inspire people to create a more meaningful human experience.