Marketing Strategy & Operations Associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Marketing Strategy & Operations Associate supports how marketing work gets planned, executed, and scaled. This role partners closely with marketing leadership to build structure, document processes, and improve operational efficiency across the marketing organization.

This role is ideal for someone who enjoys systems, workflows, and problem‑solving, and who wants to build a strong foundation in marketing operations, process design, and cross‑functional coordination.

Campaign Execution Support

• Coordinate and track campaign work across teams, including intake, timelines, deliverables, and approvals to support on‑time execution

• Serve as an operational point of contact between campaign owners, marketing team members, and internal stakeholders

• Maintain campaign workflows, documentation, templates, and checklists to enable consistent execution and reduce rework

• Track and report on campaign‑related operational metrics and provide execution updates to marketing leadership

Process Documentation & Enablement

• Document marketing processes, workflows, and ways of working (e.g., intake, planning, execution, reporting)

• Create and maintain SOPs, playbooks, templates, checklists, and reference guides

• Ensure documentation is clear, current, and accessible for the broader marketing team

• Support onboarding and training materials for new marketing team members

Process Improvement & Optimization

• Learn existing marketing operations processes and help identify inefficiencies or gaps

• Recommend and support improvements to workflows, templates, and operational tools

• Assist with standardizing processes to improve consistency and reduce rework

• Help roll out new or updated processes by updating documentation and supporting adoption

Operational Reporting & Insights

• Track operational metrics such as request volume, status, turnaround time, and completion

• Compile regular operational updates and summaries for marketing leadership

• Support the creation of internal presentations and reports

Administrative & Coordination Support

• Prepare meeting agendas, capture notes, and track action items related to operational work

• Coordinate calendars, shared folders, and team resources that support marketing operations

• Assist with light budget, invoice, or vendor tracking tied to marketing operations

What You Will Need:

• Bachelor’s degree in Marketing, Business, Operations, Communications, or a related field

• 0–2 years of experience

• Strong organizational and analytical skills with high attention to detail

• Strategic marketing and communications mindset

• Demonstrated interest in operations, process improvement, or systems thinking

• Strong written communication skills, especially for documentation and process writing

• Comfort managing multiple tasks and priorities in a structured, methodical way

What Would Be Nice To Have:

• Experience documenting processes, workflows, or standard operating procedures

• Familiarity with project management or workflow tools (any platform is fine)

• Comfort working in spreadsheets and creating simple operational reports or trackers

• Experience executing and reporting on marketing activities across a variety of channels

• Public speaking skills

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.