Provide IT infrastructure and end-user support for PCs, printers, servers, networks, and peripheral devices. Offer first-level MES and manufacturing-system support, troubleshoot operational issues, manage IT asset records, coordinate with HQ IT/development for fixes and implementations, assist with basic database tasks, and document IT procedures and process flows.
Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
This position will maintain company IT infrastructure, support end users, and assist with MES and manufacturing-related systems. At this stage, strong IT operation and support capabilities are more important than advanced software development skills. The selected candidate will help establish clear IT roles and responsibilities and coordinate with the Korean HQ IT/development team for system development or advanced technical support.
- Manage and support company PCs, laptops, printers, scanners, peripheral devices, and user IT equipment.
- Support basic server, network, Wi-Fi, backup, security, user account setup, email, access control, software installation, and IT onboarding/offboarding.
- Maintain IT asset records and coordinate with external IT vendors when needed.
- Provide first-level support for MES and manufacturing system users.
- Understand manufacturing process flows and communicate effectively with production, quality, engineering, and management teams.
- Support MES issue tracking, user requests, data flow review, and operational troubleshooting.
- Coordinate with HQ IT/development teams regarding system improvements, bug fixes, testing, and implementation.
- Assist in documenting IT procedures, system workflows, process flowcharts, and user guidelines.
- Support basic database-related tasks, including understanding tables, queries, data structure, and DDL/DML concepts.
- Experience in IT infrastructure support, helpdesk, system administration, or a similar IT operations role.
- Basic understanding of PCs, networks, servers, printers, software, and user support.
- Ability to understand manufacturing system processes, especially MES, ERP, or production-related systems.
- Basic knowledge of DBMS concepts such as tables, queries, DDL/DML, and data flow.
- Strong problem-solving skills and ability to explain technical issues clearly to non-technical users.
- Ability to work with internal teams, external vendors, and HQ IT/development teams.
- Willingness to continuously learn and grow into a broader manufacturing IT role.
Preferred Qualifications
- Experience supporting IT systems in a manufacturing environment.
- Experience with MES, ERP, production management, or quality management systems.
- Basic SQL knowledge or experience reviewing database information.
- Experience creating flowcharts, process documentation, or user manuals.
- Bilingual communication skills in English and Korean are a plus.
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Similar Jobs
HR Tech • Information Technology • Professional Services • Sales • Software
Prospect and generate new business opportunities through outbound outreach, phone and email engagement, identify decision-makers and buying readiness, manage prospect data, and collaborate with marketing to build the top of the revenue funnel.
Top Skills:
Linkedin Sales NavigatorOutreachSalesforceSalesloft
Machine Learning • Payments • Security • Software • Financial Services
Serve as a technical liaison translating business needs into actionable requirements and user stories. Document system and integration requirements, acceptance criteria, and process flows. Collaborate with developers and QA to ensure testable requirements, assist in test validation and defect triage, and provide stakeholder communications throughout delivery.
Top Skills:
JSONRest ApisSwagger (Openapi)
Machine Learning • Payments • Security • Software • Financial Services
Design, implement, and maintain enterprise CI/CD pipelines, deployment automation, IaC, containerized platforms (Docker/K8s/OpenShift), release engineering, observability, DevSecOps integration, production support, runbooks, and platform standards to enable secure, reliable software delivery.
Top Skills:
AnsibleAnsible (Iac)ArtifactoryBashBitbucketCi/CdDevsecopsDockerGitGitlabGroovyInfrastructure As CodeJenkinsKubernetesLinuxMonitoring/Logging/ObservabilityNexusOpenshiftPegaPowershellPythonSecrets ManagementTerraform
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
