Mid-Market Account Manager

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

We’re looking for a relationship-driven and growth-minded Mid-Market Account Manager to join Jasper’s Customer Success organization. In this role, you’ll manage a portfolio of mid-market customers, driving both retention and expansion through strong partnerships, data-driven insights, and customer value realization.

You’ll act as the commercial owner for your accounts, working closely with Customer Success Managers (CSMs) to ensure every customer achieves measurable outcomes and sees ongoing success with Jasper’s Marketing AI platform. This role is ideal for someone who enjoys strategic conversations, is confident leading discovery and demos independently, and thrives in collaborative, customer-focused environments.

This fully remote position reports to the Director of Account Management and is open to candidates located within the continental US.

• Own a portfolio of Jasper’s mid-market customers, accountable for retention, renewal, and expansion revenue

• Partner closely with CSMs to align on customer outcomes, verify ROI, and leverage success stories to drive renewals and growth

• Conduct discovery, demos, and solution discussions independently without heavy reliance on Sales Engineering

• Develop and execute account plans that outline key stakeholders, goals, usage insights, and expansion opportunities

• Lead renewal and expansion cycles from opportunity identification through close, collaborating cross-functionally with CSM, Product, and Legal

• Deliver business reviews and executive touchpoints that highlight ROI, adoption, and future opportunities

• Forecast and manage pipeline for renewals and expansions with consistency and accuracy

• Ensure on-time renewals through proactive engagement and strong commercial discipline

• Maintain steady account coverage through regular communication, QBRs, and relationship touchpoints

• Bring the customer voice back into Jasper, influencing roadmap, messaging, and customer experience improvements

• 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, with at least 2 years managing mid-market accounts

• Demonstrated success driving retention, renewals, and expansion revenue across multiple customer segments

• Strong discovery and demo capabilities, able to lead consultative conversations independently

• Experience selling services or value-based solutions a plus

• Excellent collaboration skills, especially in partnering with CSMs to co-own customer outcomes

• Technical fluency with SaaS products, including integrations, APIs, and workflow optimization

• Proficiency with CRM tools such as Salesforce for forecasting and pipeline management

• Strong business acumen and ability to connect customer goals to Jasper’s Marketing AI value

• Curiosity about AI and excitement for helping customers transform how they create and communicate

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE for this role is $200,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.